Laundry Supervisor

The Supervisor, Laundry, Uniforms and Valet Services runs the daily operation of the property’s laundry, colleague uniform program, and guest valet services. This is a hands-on supervisory role responsible for production quality, turnaround, team performance, inventory accuracy, chemical safety, and equipment maintenance. Clean linen on time, uniforms properly maintained, and guest garments returned with care are not background details. They are the standard this role owns every shift.

JOB DESCRIPTION

Laundry, Uniforms, and Valet Operations

• Supervise daily laundry, garment cleaning, wet cleaning, pressing, and valet service operations, monitoring production flow to meet all service deadlines.
• Inspect finished products to confirm items meet BHC quality and presentation standards before release.
• Oversee the colleague uniform program: issuing, tracking, collecting, coordinating repairs and alterations, and maintaining accurate inventory records.
• Oversee guest valet services, ensuring timely and accurate pickup, processing, and delivery of garments.
• Address guest complaints or quality issues related to laundry or valet services promptly and to BHC service standards.
• Ensure proper use, handling, and maintenance of all laundry equipment, machinery, and chemicals.

Inventory, Safety, and Compliance

• Maintain inventory controls for uniforms, linens, cleaning chemicals, and operational supplies; conduct regular counts and place orders to prevent shortages.
• Ensure proper storage, labeling, and handling of chemicals in compliance with safety data sheets and all health, safety, and environmental regulations.
• Report safety hazards, equipment malfunctions, and maintenance needs immediately.
• Utilize property systems to manage guest orders, track production metrics, maintain records, and generate departmental reports.

Team Supervision

• Train, coach, and develop team members on procedures, equipment operation, safety protocols, and service standards.
• Assign daily tasks, manage shift rotations, and ensure adequate staffing at all times.
• Monitor colleague performance and provide regular feedback and evaluations.

QUALIFICATIONS

• Minimum of two years of supervisory experience in laundry, dry cleaning, valet services, textile care, or a related hospitality environment.
• Working knowledge of garment care best practices, including wet cleaning, dry cleaning, pressing, and fabric-specific handling.
• Experience with uniform management and inventory control.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and comfort with production tracking systems.
• Strong communication skills sufficient to coordinate across departments and with guests.
• Ability to train, develop, and hold a team accountable to production and quality standards.
• Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.

PHYSICAL CAPABILITIES:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Ability to stand and walk for extended periods throughout the duration of a shift, typically eight or more hours.
• Ability to frequently lift, carry, push, and pull up to 50 pounds, including linen bags, chemical containers, and laundry carts.
• Ability to bend, stoop, reach, and move throughout the laundry facility, storage areas, and service corridors.
• Regular exposure to heat, humidity, steam, cleaning chemicals, and industrial laundry equipment.
• Ability to operate commercial laundry machinery, pressing equipment, and material-handling carts safely.
• Required use of personal protective equipment (PPE) including gloves, eye protection, and non-slip footwear as conditions require.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.