Manager, AI Sales & Customer-Facing Capability Upskilling

Manager, AI Sales & Customer-Facing Capability Upskilling

We are seeking an experienced and innovative Manager, AI Sales & Customer-Facing Capability Upskilling to lead the design, delivery, and continuous improvement of sales-focused learning programs across a global organization. This role is responsible for developing impactful training solutions that enhance sales performance, drive business outcomes, and support organizational growth.

Working closely with sales leaders and cross-functional stakeholders, you will translate business priorities into scalable learning strategies, leveraging modern learning methodologies, technology-enabled solutions, and emerging AI capabilities. This is an opportunity to play a key role within a small, agile, and highly visible team where initiative, independence, and strategic thinking are highly valued.

Key Responsibilities

Learning Strategy & Program Management

• Lead the development, implementation, and evaluation of learning and development initiatives that support sales excellence and organizational objectives.
• Design and execute large-scale sales training programs, ensuring alignment with business priorities and performance outcomes.
• Partner with stakeholders to identify capability gaps and develop effective learning solutions.
• Measure learning effectiveness through assessments, feedback, business impact metrics, and continuous improvement initiatives.
• Ensure training programs are delivered through the most effective channels, including instructor-led, virtual, digital, and technology-based learning solutions.

Sales Enablement & Stakeholder Partnership

• Collaborate with sales leadership to create and enhance sales training frameworks and learning journeys.
• Support implementation and execution of strategic sales enablement initiatives across multiple regions and business functions.
• Build strong relationships with business leaders and key stakeholders to ensure learning solutions meet evolving organizational needs.
• Serve as a trusted advisor on learning strategies, adult learning principles, and sales capability development.

Project Management & Innovation

• Lead multiple projects simultaneously in a matrix environment while ensuring timely delivery and stakeholder alignment.
• Drive innovation by incorporating emerging technologies, digital learning tools, and AI-enabled solutions into training programs.
• Continuously evaluate market trends, best practices, and new learning technologies to enhance the learner experience.
• Identify opportunities to improve existing frameworks, processes, and learning methodologies.

Leadership & Team Development

• Provide leadership, coaching, and guidance to learning and development professionals.
• Support performance management, talent development, and career growth within the team.
• Foster a collaborative, high-performing culture focused on innovation, accountability, and customer satisfaction.

Required Qualifications

• Bachelor's degree or equivalent combination of education, training, and experience.
• Extensive experience in learning & development, instructional design, facilitation, training delivery, and program evaluation.
• Experience supporting sales organizations through sales training, sales enablement, or commercial capability development initiatives.
• Proven project management experience within a complex, matrixed, or global organization.
• Ability to work independently and effectively manage priorities across multiple stakeholders and time zones.

Preferred Qualifications

• Background in sales, sales training, account management, or customer-facing commercial roles.
• Experience managing enterprise-wide learning initiatives and large-scale training programs.
• Knowledge of AI-driven learning solutions, digital enablement tools, and emerging learning technologies.

Skills & Competencies

• Strong understanding of modern sales methodologies and enablement practices.
• Excellent customer-facing, stakeholder management, and relationship-building skills.
• Outstanding communication, presentation, and facilitation abilities.
• Strong project management and organizational skills.
• Ability to influence at multiple levels of the organization.
• Strategic thinker with a pragmatic and execution-focused mindset.
• Strong analytical, problem-solving, and decision-making capabilities.
• High level of initiative, adaptability, and accountability.
• Ability to identify opportunities for process improvement and implement effective solutions.
• Passion for innovation and continuous learning, particularly in AI and technology-enabled learning environments.

Why Join Us?

This is an exciting opportunity to shape the future of sales capability development within a global organization. You will partner with senior leaders, drive strategic learning initiatives, leverage innovative technologies, and make a measurable impact on business performance while working within a collaborative and high-performing team environment.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.