Clinical Coordinator - Emergency Department

Job Category: Leadership

Hospital Location: Newmarket ON

Job Type: Permanent, Full time

Number of Positions: 1

Minimum - Maximum Hourly Rate: $64.94 - $77.20

Why Join Our Team?

• A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.

• Hybrid, virtual, and in-person working environment (where applicable).

• Progressive health and dental benefit plans.

• HOOPP pension plan with employer and employee premium sharing.

• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!

About the role:

The Clinical Coordinator, as a leader and member of the management team within the Emergency Department, is responsible and accountable for the co-ordination and direction of all patient care, bed utilization, volunteer and staffing-related activities within the area.

What you'll be doing:

• Provide operational leadership across all Emergency Department clinical care areas.
• Support Charge RNs with real-time operational decision-making related to patient flow, staffing, workload distribution, and department capacity.
• Coordinate daily operational activities to support safe, timely, and efficient patient care.
• Collaborate with Patient Flow, Bed Management, Clinical Site Management, physicians, and inpatient teams to facilitate timely admissions, transfers, and discharges.
• Lead or participate in daily operational huddles, STAT huddles, critical care flow discussions, and surge planning.
• Monitor departmental capacity and respond proactively to operational pressures, including ambulance offload delays, access block, and Emergency Department overcrowding.
• Coordinate staffing resources based on patient acuity, volume, and operational priorities.
• Provide operational leadership and support during high-acuity situations, critical events, and periods of increased demand.
• Escalate operational concerns through established Emergency Department leadership pathways.
• Maintain situational awareness of departmental operations and identify emerging risks to patient care or staff safety.
• Monitor operational performance indicators, including patient flow, Emergency Department length of stay, wait times, and ambulance offload delays.
• Support Safepoint reviews and operational follow-up activities to promote continuous improvement.
• Foster collaborative working relationships between nursing, physicians, allied health professionals, Patient Flow, and hospital leadership.
• Maintain a visible leadership presence, providing coaching, guidance, and operational support to frontline teams.
• Promote a culture of teamwork, accountability, professionalism, and patient-centred care.

What you bring:

• Current registration in good standing with the College of Nurses of Ontario (CNO).
• Bachelor of Science in Nursing (BScN) is strongly preferred.
• Master's degree in Nursing, Health Administration, Leadership, or a related field is considered an asset.
• Minimum two (2) years of progressive leadership experience in an acute care environment required
• Minimum five (5) years of recent clinical experience in a high-acuity Emergency Department with CTAS experience required
• Critical Care Certificate preferred.
• TNCC, ACLS, and PALS certification preferred.
• Demonstrated experience coordinating patient flow, staffing, and operational activities within a complex healthcare setting.
• Strong understanding of Emergency Department operations, surge management, and hospital patient flow processes.
• Demonstrated ability to lead effectively in a fast-paced, high-volume environment while balancing multiple priorities.
• Excellent leadership, communication, conflict resolution, and interpersonal skills.
• Proven ability to collaborate effectively with interdisciplinary teams and operational partners.
• Strong critical thinking, organizational, and problem-solving skills.
• Lean, quality improvement, or patient safety training is considered an asset.
• Models behaviours that align with the values of Southlake Health.

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!