Payment Systems Support Specialist

Description

The Payment Systems Support Specialist is responsible for the accurate, timely processing of Kalsee Credit Union's day-to-day payment operations in support of members' financial transactions. This role administers the credit union's debit card, ATM card, and VISA credit card programs; processes share draft and ACH transactions; resolves disputes; and provides payment-related support to members, branch staff, and the Contact Center.

Card Services (Debit, ATM & VISA)

• Processes debit card, ATM card, and VISA credit card applications, renewals, and reissues
• Maintains card accounts on the core system, including address/contact updates, lost/stolen blocks, PIN resets, travel notifications, and CAM/CAN alerts for compromised cards
• Processes daily debit, ATM, and VISA chargebacks/adjustments to ensure same-day tentative credit to members
• Manages VISA balance transfers, monetary adjustments, and the ScoreCard Rewards program
• Completes Instant Issue processing and downloads daily card reports from processors

Share Draft & ACH Processing

• Posts and processes share draft returns and clearings daily by 9:00 a.m.
• Posts and processes ACH returns, clearings, and Affidavit/WSUP daily to ensure same-day credit to members
• Maintains strong working knowledge of the ACH payment system

Member & Branch Support

• Provides phone support to members and branch staff; returns Contact Center voicemails within 30 minutes
• Provides Paymentus & Home Banking support, including resetting security codes and login IDs
• Processes employee check orders

Other

• Balances daily work, monitors reports, and processes payroll
• Downloads and settles daily OTB reporting; posts insurance
• Maintains filing/records across all areas and communicates deficiencies in daily assignments
• Performs other duties as assigned

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Requirements

• Minimum 2 years banking experience preferred 
• General knowledge of share draft, debit card, ATM, ACH, and VISA systems and processes preferred
• Aptitude for handling member and co-worker issues effectively and professionally
• Team-oriented with the ability to work in a detail-intensive, multi-task environment
• Sound verbal and written communication skills