- Location
- Hyderabad, TS,IN, IN
- Type
- Full-time
- Department
- Management
- Education
- Master
- Source
- Eightfold
Description
Job Title: Order Management Specialist- Chinese
Location: Hyderabad
Primary Function:
- Expertise in SAP Order Management Transactions & Documentation
- Understanding of Order Management process and involve in resolving issues
Brief Job Description:
- Understands the order to cash process as well as the systems and processes that support it.
- Process standard and some complex sales orders requiring deep process and system knowledge, escalates issues as required
- Develops expertise to undertake transactional process steps in assigned process specialist roles.
- Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
- Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our customers
- Process customer order with a sense of urgency, positivity and empathy while taking accountability for the transactions.
- Participates in team development activities including on the job trainings.
- Supports implementation of continuous improvement projects.
Education & Other Skills
- Bachelor’s/Masters Degree (preferably in Chinese )
- 5-7 years of work experience in Domestic & International Order Management or any other relevant business-related experience in Chinese language
- Excellent verbal and written communication skills in English and Mandarin
- Good Commercial & SAP knowledge in OTC module
- MS Skills
- Ability to build relationships with clients, consumers and coworkers in a diverse culture.
- Strong desire and passion to help people
- Accuracy & Speed
Skills
SAP
