This role will support both administrative and clinical duties in the occupational health service line. They will provide operational support through coordination of care and ensure required documentation and reporting is achieved. This position plays a key role in the coordination of various occupational health services including, but not limited to, drug screening, substance abuse testing, workers compensation assessments and beyond.

Essential Job Functions

• Provides patient care according to provider instructions and clinical protocols within their scope of training or certification within the occupational health service line

• Performs basic office functions such as answering phones, addressing client questions, scheduling, filing, coordinating efficient patient flow

• Responsible for coordination of care (scheduling, testing, reporting) and obtaining records for patients referred to a specialist, diagnostics, therapy, etc.

• Initiates and maintains appropriate documentation while maintaining a comprehensive filing system for correspondence, records, and administrative data with systematic indexing

• Maintains appropriate inventory of all laboratory and testing supplies to perform services such as, but not limited to, vision & hearing screenings, spirometry, EKG, drug & alcohol screens, and more

• Collaborates with billing to ensure accuracy with financial aspects of service line

• Supports on-site service coordination within client companies, which may include on-call and/or after-hours

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support – American Heart Association required

BAT,  DOT Urine Drug Screen, PFT, Hearing Conservation, Medical Coder preferred

Education

High School Diploma required

Associates Degree preferred

Work Experience

2 years of experience in industry or an office or medical environment preferred

Training

SYSTOC Electronic Health Record preferred

OSHA recordability, access to care, obtaining authorization, Workers Comp Preferred

Hair, Saliva, DOT Urine and BAT Collection Preferred

Office Operations Preferred

Language

None

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Adults (18-64 years)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.*

May be exposed to human blood and other potentially infectious materials.* 

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Hazards

Exposure to x ray/electromagnetic energy

Exposure to high pitched noises

Skills

Monitor patient conditions during treatment

Administer non-intravenous medications

Inform medical professionals regarding patient conditions and care

Record patient medical histories

Budgeting & Financial Acumen

Evaluate employee performance

Analyzing data or information

Scheduling

Attention to detail

Acceptance of authority

Critical thinking

Communication with family members

Teamwork

Conflict resolution

Active listening

Relationship building