Spanish Speaking Customer Support Specialist

Spanish Speaking Customer Support Specialist (Sofia Office)

Are you an energetic communicator who speaks fluent Spanish? Do you thrive in a fast-paced environment where you can help people and solve everyday challenges? We are seeking a dedicated Spanish Speaking Customer Support Specialist to join our vibrant, multicultural team in Sofia. In this role, you will be the main point of contact for our Spanish-speaking clientele, ensuring they receive prompt, professional, and friendly assistance.
This is an on-site position based in our modern office in Sofia, Bulgaria, offering a great workplace culture, supportive colleagues, and endless opportunities for personal and professional growth.

Requirements

• Language Skills: Native or near-native fluency (C1/C2) in Spanish, alongside a functional working knowledge of English (B2 or higher) for internal communications and systems.
  
• Legal Status: Must be an EU citizen or hold a valid, unrestricted work permit for Bulgaria.
  
• Skills: Strong communication skills, active listening, high empathy, and a positive, solution-oriented mindset.
  
• Tech-Savvy: Comfortable navigating CRM software, digital communication tools, and multi-line phone or chat systems.
  
• Experience: Previous experience in customer service, call centers, hospitality, or retail is preferred, but a great work ethic and eager attitude are most important!
  

Responsibilities

• Handle incoming customer inquiries via phone, email, and live chat in Spanish with a high level of professionalism.
  
• Assist customers with account management, order status, billing questions, and basic technical troubleshooting.
  
• Provide clear, accurate information regarding company products, services, and policies.
  
• Resolve customer complaints or concerns efficiently, escalating complex matters to senior team members when needed.
  
• Accurately log customer interactions, tickets, and account updates in our internal CRM database.
  

What We Offer

• Relocation Support: Complete reimbursement for your flight to Sofia and organized, company-paid accommodation for your first 2–3 weeks in the city.
  
• Competitive Package: An attractive base salary, monthly performance-based bonuses, and food vouchers.
  
• Health & Wellness: Comprehensive private medical and dental insurance, transport subsidies, and a multi-sport card.
  
• Modern Workspace: A state-of-the-art office centrally located in Sofia, complete with comfortable break areas, gaming lounges, and complimentary daily coffee and snacks.
  
• Training & Career Growth: Fully paid, comprehensive initial training, followed by continuous learning and clear pathways for career advancement into management or specialist roles.
  

If you are eager to put your Spanish language skills to work and jumpstart an exciting international career in Sofia, we would love to hear from you! Submit your CV in English today to take the first step toward joining our team. Let's succeed together!