Service Coordinator / Dispatcher

Service Coordinator / Dispatcher

Location: Lynchburg, VA
Company: Riddleberger Brothers, Inc. (RBI), a Comfort Systems USA Company

Riddleberger Brothers, Inc. is seeking a highly organized and customer-focused Service Coordinator / Dispatcher to support our Service Operations team in Lynchburg, VA. This position plays a critical role in ensuring timely service delivery by coordinating technicians, managing customer communications, and supporting daily administrative operations.

If you thrive in a fast-paced environment, enjoy multitasking, and have strong communication and organizational skills, we'd love to hear from you.

What You'll Do

As a Service Coordinator / Dispatcher, you will:

• Answer incoming service calls and accurately document customer requests.

• Dispatch HVAC service calls and schedule technicians based on customer needs and technician availability.

• Coordinate daily technician schedules and provide technicians with job-related information.

• Create and issue purchase orders for parts, materials, and vendors.

• Verify and reconcile technician time entries for payroll processing.

• Schedule and coordinate preventative maintenance (PM) inspections and services.

• Maintain open service and PM call lists and communicate updates to technicians and managers.

• Review completed service tickets for accuracy and billing readiness.

• Process purchasing card transactions and reconcile receipts.

• Monitor and maintain technician truck stock inventory.

• Manage on-call schedules and update answering service systems.

• Follow up with customers regarding service satisfaction, outstanding quotes, and ongoing service needs.

• Provide support and backup for other dispatchers and service coordinators as needed.

Required Qualifications:

• 3–5 years of administrative experience.

• Strong computer skills, including proficiency in Microsoft Excel.

• Excellent organizational and time management abilities.

• Strong verbal and written communication skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Exceptional customer service skills.

• Reliable attendance and a team-oriented attitude.

Preferred Qualifications:

• Service industry or dispatching experience.

• Experience supporting HVAC, construction, mechanical contracting, or field service operations.

• Familiarity with service management or dispatch software.

Why Join Us?

We believe in investing in our employees and providing opportunities for long-term success. When you join our team, you’ll enjoy:

• Competitive pay:

  $26.00 - $33.00 an hour or $61,880 - $68,640 a year

• Comprehensive benefits package

• Growth and development opportunities

• Apprenticeship opportunities with a pathway to licensure

• Scholarship program for employees’ children

• Employee referral incentives

• Discounts at major automotive, computer, and cell phone companies

• Available for certain positions where applicable:

  • Company vehicle

  • Company mobile phone and/or tablet

  • Company uniforms

• Annual bonus opportunities

• Supportive team environment and strong safety culture

Our Benefits Package Includes:

• Medical, Dental, Vision, and Life Insurance

• Short-Term & Long-Term Disability Insurance

• Accidental Death & Dismemberment Insurance

• Health Care & Dependent Care FSAs

• Health Savings Account (HSA)

• Employee Assistance Program (EAP)

• 401(k) Plan with Roth IRA option

• Pet Insurance

• Generous vacation, holiday, and sick time

• And much more!

Work Environment:

This position is primarily office-based and requires normal lifting, bending, and other physical activities typically associated with an office environment.

Apply Today

If you're a detail-oriented professional who enjoys coordinating schedules, helping customers, and supporting field teams, apply today to join the RBI team in Lynchburg, VA.

Riddleberger Brothers, Inc. is an Equal Opportunity Employer.