Lead Project Manager

Join Clario, a part of Thermo Fisher Scientific and help shape the delivery of innovative electronic Clinical Outcome Assessment (eCOA) solutions that support clinical trials around the world. As a Lead Project Manager within our eCOA business unit, you will lead complex global studies while providing leadership, mentorship, and operational oversight to Project Management team members. You will serve as a strategic partner to sponsors and internal stakeholders, ensuring projects are delivered with excellence while driving operational consistency, team development, and exceptional customer experiences. This India-based role supports U.S. customers and project teams and requires regular working hours aligned with the U.S. East Coast (Eastern Time Zone).

What We Offer

• Competitive pay and incentives.

• Provident fund and medical insurance.

• Engaging employee programs and local events.

• Modern office spaces and remote work flexibility.

• Opportunities for professional growth, leadership development, and career advancement within a global organization

What You'll Be Doing

• Lead, mentor, and develop Project Management team members by fostering core competencies, professional growth, and career development opportunities.

• Ensure appropriate training, onboarding, and development activities are completed and documented in accordance with company standards.

• Review project documentation, system configurations, and study deliverables to ensure quality, consistency, and compliance with applicable SOPs and quality requirements.

• Conduct routine team meetings to facilitate communication, monitor workloads, provide operational guidance, and support forecasting activities.

• Track, analyze, and report key team performance metrics and operational indicators.

• Independently lead the planning, setup, monitoring, and closeout phases of complex eCOA studies and programs.

• Gather customer requirements and translate study needs into actionable plans for cross-functional operational teams.

• Develop, review, and maintain study documentation throughout the project lifecycle.

• Oversee the distribution, tracking, and management of study devices and associated equipment.

• Create, review, and distribute study reports, metrics, and communications to clients and internal stakeholders.

• Ensure proper archival of study data, documentation, and project records in accordance with company and regulatory requirements.

• Establish and manage customer expectations through proactive communication, strategic partnership, and stakeholder management.

• Monitor study timelines, milestones, and deliverables to ensure successful execution and client satisfaction.

• Manage financial aspects of assigned programs, including budget reviews, revenue forecasting, scope management, and invoice reconciliation activities.

• Identify project risks, develop mitigation strategies, and escalate issues appropriately to support successful project delivery.

• Lead internal and external discussions, negotiations, and stakeholder communications to support contractual obligations and project objectives.

• Apply structured problem-solving methodologies to address customer concerns, operational challenges, and project escalations.

• Maintain issue tracking documentation and ensure timely resolution of client and project-related concerns.

• Serve as a subject matter expert and operational resource for cross-functional teams and cross-trained personnel.

• Support strategic initiatives, operational readiness activities, new product introductions, and process improvement programs within the eCOA business unit.

• Present eCOA services and operational workflows during investigator meetings, site initiation meetings, business development discussions, and client presentations.

• Support departmental growth through training, coaching, onboarding, and mentoring of new Project Management team members.

What We Look For

• Bachelor's degree and demonstrated Project Management expertise within the pharmaceutical, biotechnology, healthcare, clinical research, life sciences, or related industry.

• 5 to 10 years of experience in project management with increasing responsibility in clinical research, healthcare technology, or pharmaceutical services.

• Demonstrated experience leading, mentoring, coaching, and developing team members.

• Strong understanding of the drug development process and clinical trial lifecycle.

• Experience managing technology-enabled clinical trials, eCOA, ePRO, eConsent, RTSM/IRT, or related eClinical solutions is highly desirable.

• Proven ability to manage complex global studies, budgets, timelines, risks, and customer relationships simultaneously.

• Strong financial management capabilities, including forecasting, budget management, invoicing, and scope control.

• Excellent leadership, organizational, interpersonal, time management, and prioritization skills.

• Outstanding verbal and written communication skills with the ability to communicate effectively in English.

• Strong negotiation, stakeholder management, and problem-solving capabilities.

• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams.

• Detail-oriented, customer-focused, and highly responsive in a fast-paced environment.

• Ability to influence decisions, drive operational excellence, and contribute to strategic business objectives.

At Clario, a part of Thermo Fisher Scientific, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.