Business Support Manager

SUMMARY OF THE ROLE

In this role, you will turn business and market data into actionable insights, identify growth opportunities, improve sales effectiveness, and drive smarter ways of working through digital and process transformation. Working across Sales, Marketing, Finance, and Operations, you will play a key role in shaping business decisions and delivering sustainable, profitable growth.
This role will be based in Shah Alam, Selangor and reporting to General Sales Manager, Decorative.

Responsibilities:

• Support the Decorative Sales team by providing business insights, performance analysis, and recommendations to drive profitable growth.

• Monitor and analyze sales performance against turnover, gross margin, and other key business indicators, highlighting opportunities and performance gaps.

• Coordinate business planning, sales forecasting, budgeting, and performance review processes to support management decision-making.

• Conduct market mapping, customer segmentation, competitor analysis, and market intelligence activities to identify growth opportunities and emerging market trends.

• Support dealer development initiatives, account planning activities, and commercial programs to strengthen customer partnerships and business performance.

• Ensure effective utilization of CRM systems, maintaining accurate customer, project, and opportunity data to support pipeline visibility and forecasting accuracy.

• Develop and maintain sales dashboards, reports, and performance scorecards to support business reviews and operational excellence.

• Identify and implement opportunities to improve, simplify, and automate business processes and reporting activities.

• Collaborate closely with Sales, Marketing, Finance, Supply Chain, and Customer Service teams to ensure effective execution of business initiatives and strategic priorities.

• Support strategic projects and continuous improvement initiatives that enhance sales effectiveness and organizational performance.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualifications:

• Bachelor's degree in Business Analytics, Marketing, Sales, Economy, or a related field.

• Minimum 5 years of experience in business development, sales, commercial operations, or a related role.

• Experience in market mapping, territory planning, project tracking, and business development.

• Strong commercial and analytical skills with the ability to identify and evaluate business opportunities.

• Proficient in CRM systems, Microsoft Office, and business reporting tools.

What We Look For

• Leverage Networks: Building and maintaining and leveraging contacts both within and outside the organisation to gather critical information and influence key decisions.

• Develop Business Opportunities: Recognising business opportunities in a variety of situations and interactions as well as seeking out, making and closing sales.

• Think Systematically: Recognising the complex interrelationships among business activities and understanding the "big picture" of how decisions impact the overall business, other units, outcomes or processes.

• Identifies Prospects: Proactively identifying customer segments with the greatest sales potential and contacting, networking with and appropriately following up with prospects.

• Demonstrate Resilience: Overcoming obstacles and challenges by demonstrating an optimistic demeanour and effectively handling rejection and disappointment.

• Drive Results: Achieving high levels of productivity through personal effort, taking responsibility to ensure tasks are completed on time and with high quality, striving to obtain a challenging goal, and showing a strong drive to follow through with and complete what was started.

What We Offer:

• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.

• Career development opportunities across multiple disciplines and geographies.

• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.

• Flexi medical benefits (Outpatient, health-screening, dental and optical) are offered.

POSITION INFORMATION

Company:

Jotun Paints (Malaysia) Sdn. Bhd.

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

13.09.2026

WHO WE ARE

Seeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of “Enablement”. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth. Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Malaysia and Singapore were established in 1983 and 1971, respectively. With the consolidation of Jotun Malaysia & Singapore in 2016, the organisation has consistently delivered strong growth and profitability to become today one of the main contributors to our business in the South East Asia and Pacific region. The company operates three factories in Shah Alam and Nilai and has a wide network of offices and warehouses across Malaysia and Singapore, providing efficient and timely response to our customers. Our aim is to develop employees through a culture of continuous feedback, learning and growth.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!