Director, Business Strategy, Parts

Position Summary...

Lead the Facility Services parts program to ensure technicians and service partners have the right parts in the right place, at the right time and cost. You’ll build and execute an integrated parts strategy across asset data, maintenance demand, regional needs, inventory capabilities, and supplier performance to improve asset uptime and technician productivity. You’ll also set governance, measure ROI, and scale improvements through analytics and strong field and supplier partnerships.

What you'll do...

About the team Parts Strategy & Execution sets the tools and parts foundation for Facility Services—supplier partnerships, inventory/data analytics, and program standards/governance. This role sits at the intersection of facilities, sourcing, supply chain, technology, suppliers, and field operations to improve parts availability, reliability, and lifecycle management. What you’ll do...

• Own the multi-year parts strategy and roadmap to improve availability, uptime, productivity, and total cost.
• Build regional stocking, replenishment, and fulfillment plans using asset criticality, repair history, demand patterns, technician coverage, and supplier lead times.
• Drive supplier performance through scorecards, routines, and escalations (fill rate, lead time, quality, capacity, cost, warranty recovery, continuity of supply).
• Partner with field teams and service providers to remove barriers, validate demand, and drive adoption.
• Lead cross-functional programs end-to-end (pilots to scale), including prioritization, resourcing, risk management, and change management.
• Track and improve performance (availability/fill rate, backorders, wait time, first-time fix, downtime, turns, excess/obsolete, expedite spend, cost avoidance, ROI).
• Improve processes across forecasting, critical spares, standardization/alternates, repair vs. replace, warranty/returns/core recovery, and end-of-life planning.
• Strengthen asset/parts data quality (master data, BOMs, asset-to-part relationships, criticality, alternates, lifecycle/obsolescence).
• Use telemetry, analytics, and AI to anticipate demand, detect failure patterns, optimize placement, and reduce unplanned downtime.
• Communicate strategy, tradeoffs, and results to senior leaders through business cases and operating reviews.
• Develop team capability through coaching, workforce planning, and succession planning; model Walmart values and accountability.

What you’ll bring...

• Extensive leadership in enterprise programs spanning parts strategy, supply chain/inventory, maintenance, or asset management.
• Ability to execute multi-region strategies across cross-functional stakeholders, suppliers, and technology partners.
• Strong service-parts operations expertise (planning, optimization, replenishment/fulfillment, critical spares, lead times, lifecycle/obsolescence).
• Experience balancing service levels, responsiveness, inventory investment, and total cost in regional plans.
• Supplier performance management expertise (SLAs, scorecards, cost/quality, capacity, risk mitigation, escalations).
• Strong financial/analytical skills (business cases, ROI, KPI analysis, forecasting, data-to-decision).
• Asset/parts data management proficiency (hierarchies, master data, BOMs, governance, lifecycle).
• Experience with EAM/CMMS and related inventory/procurement systems, telemetry, dashboards, analytics, and AI tools.
• Proven influence with senior leaders and success scaling change from pilot to enterprise adoption.
• Team leadership and development capability; integrity- and customer-focused leadership style.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

ㅤ

ㅤ

ㅤ

ㅤ

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 6 years’ experience in retail merchandising, operations management, or related area OR 8 years’ experience in retail merchandising, operations management, or related area.
2 years’ supervisory experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team

Masters: Computer Engineering, Masters: Computer Science, Masters: Mathematics, Masters: Supply Chain, Masters: Transportation

Primary Location...

814 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.