JUNIOR FUNCTIONAL ANALYST

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more... 

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

We have an opportunity for a Junior Functional Analyst within the Services Squad, a team focused on the evolution, optimization and support of the ServiceNow platform. In this role, you will help understand business needs, document functional requirements, validate solutions and support the continuous improvement of IT service processes. You will work closely with stakeholders, the Product Owner, developers, integrators and operations teams to deliver simple, reliable solutions that are aligned with business value.

CHALLENGES TO BE MET

• Participate in gathering, analyzing and clarifying business needs related to the ServiceNow platform.
• Write and maintain functional requirements, user stories, acceptance criteria and clear documentation for the delivery team.
• Contribute to mapping and improving existing processes, including ITSM processes such as incidents, requests, changes, problems and knowledge.
• Collaborate with developers, integrators, quality analysts and stakeholders to ensure a shared understanding of needs and expected solutions.
• Participate in functional testing, test scenario preparation, user validations and defect follow-up.
• Support production deployment, change adoption and the creation of reference or training material for users.
• Gradually develop your understanding of ServiceNow, its modules, workflow capabilities, service catalog, CMDB and service level management.

WHAT WE ARE LOOKING FOR

Studies

• University diploma in computer science, information systems, business administration, business analysis or any relevant combination of education and experience.

Knowledge and skills

• 1 to 3 years of experience in functional analysis, business analysis, application support, quality assurance or a similar IT role.
• Strong interest in service management platforms, particularly ServiceNow; initial ServiceNow experience is an asset.
• Ability to document needs, processes, business rules, user stories and acceptance criteria.
• Basic understanding of ITSM processes and concepts such as incident, service request, change, problem, knowledge, service catalog, SLA and CMDB.
• Ability to participate in clarification workshops, ask relevant questions and reformulate needs in a structured way.
• Knowledge of Agile/Scrum methods and collaboration tools such as Azure DevOps, Jira, Confluence or similar tools.
• Comfortable with Microsoft Office, particularly Word, Excel, PowerPoint and Teams.
• ITIL Foundation or ServiceNow Certified System Administrator certification is an asset.

General Skills

• Analytical mindset, curiosity and willingness to learn in an evolving technology environment.
• Good verbal and written communication skills, with the ability to explain functional needs or issues clearly.
• Rigor, organization and attention to detail in documentation and deliverable follow-up.
• Ability to work as part of a team, receive feedback and collaborate with functional, technical and operational profiles.
• Progressive autonomy, sense of priorities and willingness to contribute to continuous improvement.
• Client-focused approach, service quality mindset and problem-solving orientation.
• Bilingualism in French and English, required to collaborate with stakeholders and produce documentation in both languages.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.