Quality Management System (QMS), Training and Culture of Quality Coordinator
The Magnum Ice Cream Company Careers
·Today
- Location
- Ice Cream Company Headquarters, Netherlands
- Type
- Full-time
- Department
- Human Resources
- Experience
- 5+ years
- Closing date
- Today
- Source
- Workday
Description
Life tastes better with ice cream
With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.
What truly sets us apart is how we work.
We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.
We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.
The role
Quality is a key driver of competitive advantage in the Ice Cream business. The QMS, Training and Culture of Quality Coordinator plays a critical role in embedding a strong culture of quality, ensuring robust governance, and maintaining an effective quality management system across the business unit.
The role will be expanded to support supplier and collaborative manufacturing quality development, consumer complaint governance, quality reporting, and quality readiness for innovation and disruptive innovation projects.
Lead the development, implementation, maintenance, and continuous improvement of the BU Quality Management System, training framework, and Culture of Quality agenda, while strengthening quality governance across factories, suppliers, and collaborative manufacturing partners. The role ensures QMS compliance, effective audit and CAPA management, data-driven reporting, consumer complaint follow-up, and quality support for innovation projects in the Ice Cream business.
What you'll be responsible for:
QMS Governance, Documentation & Compliance
Develop, implement, and maintain the Quality Management System in accordance with BG Quality policies and procedures, local legislation, and Ice Cream business requirements.
Create, review, and update quality documentation, including policies, procedures, work instructions, forms, and governance materials, ensuring clarity, compliance, and practical use by factories and business teams.
Control and coordinate the BU external certification program, including standards such as FSSC 22000 and other relevant food safety / quality certifications.
Monitor and analyze quality metrics and performance indicators to identify trends, compliance gaps, and opportunities to enhance the QMS.
Training & Culture of Quality
Provide training and support to BU teams on QMS processes, quality standards, procedures, and best practices to foster a strong Culture of Quality.
Champion the Culture of Quality program in the BU, ensuring quality behaviors, standards, and expectations are embedded in day-to-day work.
Work with factory quality teams, functional teams, and capability owners to identify training gaps based on audit findings, incidents, consumer complaints, and QMS performance.
Audit, CAPA & Follow-up Governance
Plan and conduct internal audits to assess QMS effectiveness, identify non-conformities, and ensure compliance with established quality standards.
Manage the CAPA process at BU level, including action tracking, follow-up, escalation of overdue actions, and verification of effectiveness.
Prepare and present reports on QMS performance, audit status, CAPA closure, and key quality risks to support leadership decision-making.
Supplier & Collaborative Manufacturing Quality Support
Support the development of suppliers and collaborative manufacturing partners through structured quality follow-up, reporting, action tracking, and capability-building where required.
Work with Procurement, factories, supplier quality teams, and collaborative manufacturing partners to follow up quality-related issues, audit findings, and corrective actions until closure.
Support supplier and collaborative manufacturing governance by consolidating audit results, CAPA progress, recurring issues, and risk-based priorities into clear management updates.
Ensure collaborative manufacturing quality topics remain integrated into the BU QMS governance, including audit readiness, action closure, documentation, and lessons learned.
Consumer Complaints & Quality Issue Management
Manage and support consumer complaint governance by consolidating complaint trends, coordinating follow-up with factories and relevant functions, and ensuring learnings are translated into preventive actions.
Connect consumer complaints with factory, supplier, collaborative manufacturing, QMS, and CAPA data to support root-cause analysis and reduce recurrence of quality issues.
Support communication of lessons learned from quality issues, incidents, audits, and consumer complaints across the BU to strengthen prevention and continuous improvement.
Digital Analytics, Reporting & Continuous Improvement
Use Excel, Power BI, and structured digital trackers to monitor QMS performance, audit status, CAPA closure, consumer complaint trends, supplier / collaborative manufacturing follow-up, and quality KPIs.
Develop clear dashboards, scorecards, and reports that convert quality data into actionable insights for management review and operational follow-up.
Leverage analytical thinking and problem-solving tools to identify trends, prioritize risks, and recommend practical actions for quality improvement.
Promote simpler, more digital ways of working to reduce manual follow-up, improve visibility, and strengthen governance.
Innovation & Disruptive Innovation Support
Support innovation and disruptive innovation projects by ensuring relevant QMS requirements, food safety expectations, quality risks, and documentation needs are understood and addressed early.
Collaborate with R&D, Procurement, factories, and Quality teams to support quality readiness, risk assessment, and action follow-up for new products, new suppliers, new technologies, and new collaborative manufacturing arrangements.
Ensure learnings from quality issues, complaints, audits, and CAPA are considered in innovation governance to prevent repeat failures and improve launch readiness.
We're looking for someone who
Strong knowledge of food safety regulations and standards, including HACCP, FSSC 22000, QMS requirements, and applicable local food safety / labelling requirements.
Proven experience in quality management within food companies, preferably with factory quality, QMS, supplier quality, or food safety exposure.
Solid auditing skills and ability to assess and act upon product safety, quality, efficacy, and compliance risks.
Excellent problem-solving abilities, analytical thinking, attention to detail, and ability to translate findings into practical actions.
Good understanding of CAPA governance, root-cause analysis, action tracking, escalation, and effectiveness verification.
Ability to work with suppliers, collaborative manufacturing partners, factories, Procurement,
R&D, and cross-functional teams to resolve quality issues and drive improvement.
Strong digital capability, including Excel analytics, Power BI dashboards / scorecards, structured trackers, and performance reporting.
Ability to support innovation and disruptive innovation projects by identifying quality risks, QMS requirements, documentation needs, and action follow-up.
Proactive approach: anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.
Strong communication and stakeholder management skills, including clear writing of reports, updates, lessons learned, and management summaries.
At least 5 years of relevant experience in QMS, Quality, Food Safety, Factory Quality, Supplier Quality, or related roles.
Experience in virtual teamwork and ability to manage multiple priorities across regions and functions.
Nice to have:
Experience with QualityOne / Veeva, SAP QM, Power Automate, SharePoint lists, or other digital quality workflow tools.
Internal auditor or lead auditor qualification in food safety or quality management systems.
Experience with supplier quality development, supplier audit programs, and collaborative manufacturing quality governance.
Knowledge of ice cream manufacturing, frozen supply chain, allergens, foreign matter controls, cleaning and disinfection, metal detection, and consumer complaint reduction programs.
Experience using dashboards or advanced analytics to connect complaints, CAPA, audits, supplier performance, and factory quality indicators.
#TMICC
Why join us?
This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!
You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.
- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.
Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.
Ready to build the future of Ice Cream?
If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.
If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.
Additional information
The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.
