Service Manager

Description

Maui, HI | Mercedes-Benz | Luxury brand | Service Manager | Fixed ops | Service leadership | CSI | Absorption | Hawaii | Veterans encouraged to apply | $120,000 - $144,000/yr

IS THIS YOU?

• You're a proven Service Manager with 3+ years of fixed ops leadership -- you own CSI, absorption, team development, and the daily rhythm of a well-run service department

• You build teams that perform through clear standards, direct coaching, and a hospitality-first culture that guests feel from the moment they pull onto the drive

• You're ready to lead the service department of a Mercedes-Benz store on Maui -- where the community is tight-knit, the guest relationships are lasting, and the standard matches the brand

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Mercedes-Benz of Maui serves a loyal, discerning island community where the service department is often the most meaningful and lasting relationship a guest has with the dealership. On Maui, guests know their Service Manager -- and the leader who runs this department with integrity, hospitality, and operational discipline builds something that compounds for years.

WHAT YOU'LL DO

• Lead the full service department operation -- managing technicians, service advisors, and support staff to deliver consistent quality, efficiency, and guest satisfaction

• Own key fixed ops metrics -- CSI, absorption, effective labor rate, technician productivity, hours per RO, and warranty compliance

• Develop and hold accountable a service team that operates with discipline, professionalism, and genuine hospitality at every guest touchpoint

• Drive service department revenue and profitability through training, process discipline, and an advisor team that presents recommendations honestly and accurately

• Partner with parts to ensure inventory alignment supports service throughput

• Manage staffing, scheduling, and technician development -- recruiting, onboarding, and retaining the talent that keeps the department performing

• Maintain Mercedes-Benz OEM certification compliance, warranty administration standards, and manufacturer relationship requirements

• Resolve guest escalations with composure and a hospitality-first approach

WHAT WE'RE LOOKING FOR

• 3+ years of Service Manager experience at a franchised dealership -- required

• Mercedes-Benz or luxury brand service management experience strongly preferred -- the MBZ guest profile, OEM standards, and certification requirements are foundational to success in this role

• Demonstrated CSI and absorption performance -- you know what a well-run department looks like and you've delivered it

• A people-first leadership approach -- you develop your advisors and technicians, not just manage around them

• Strong operational discipline across scheduling, workflow, documentation, and warranty compliance

• Reynolds & Reynolds or CDK experience preferred

• Clear communicator who builds trust with guests, technicians, advisors, and dealership leadership equally

• Valid driver's license with a clean driving record

WHAT WE OFFER

• $120,000 - $144,000/yr

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Career growth -- strong Service Managers at Swickard grow into fixed ops director and multi-store operational leadership roles

• Employee vehicle purchase and service discounts

• The opportunity to lead a luxury service department in one of the most unique and sought-after markets in the country

WHY MERCEDES-BENZ OF MAUI

• Maui is a tight-knit island community where guest loyalty in the service department runs deep -- a Service Manager who leads with integrity and hospitality builds relationships that last for the life of every vehicle

• Mercedes-Benz of Maui is the premier luxury automotive destination on the island -- the standard the brand demands and the community expects are the same, and the Service Manager who delivers both earns lasting respect

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• A hospitality-first culture that aligns naturally with Maui's spirit -- the service department should feel as welcoming as the island itself

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we lead our teams and serve our guests every day

If you're a proven Service Manager ready to lead a Mercedes-Benz service department on Maui -- where the brand standard, the island community, and a hospitality-first culture all point in the same direction -- we'd like to meet you.