Senior Technical Analyst (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview
The Managed File Transfer (MFT) Operations Engineer will provide 24x7 operational support for secure file transfer platforms. The role focuses on monitoring, incident management, troubleshooting, environment health checks, and continuous operational improvement across on-premise and cloud MFT environments.

Responsibilities

• Provide operational support for file transfer applications using SFTP, FTPS, FTP, HTTPS, Connect:Direct, and PGP encryption.

• Support IBM Sterling File Gateway (SFG) and Sterling B2B Integrator (B2Bi) file transfer operations, including monitoring, issue resolution, and partner transmission support.

• Provide operational support for AXWAY MFT platforms, including monitoring, job failures, and connectivity issues.

• Support IBM Connect:Direct in on-premise and AWS cloud environments.

• Monitor file transfers using enterprise monitoring and automation tools in a 24x7 operations environment.

• Perform daily environment health checks, including:

  • MFT application availability

  • Disk space, file system usage, and queue/backlog monitoring

  • Service status and connectivity validation

• Troubleshoot and support issues related to PERL scripts, UNIX shell scripts, and Windows batch/PowerShell scripts (no script development or maintenance).

• Provide external client support during production transmission issues and ensure timely updates.

• Analyze recurring incidents and work closely with L3/engineering teams to reduce repeat issues and improve platform stability.

• Assist in creating and maintaining operational dashboards and reports for monitoring, SLA tracking, and trend analysis.

• Participate in incident, problem, and change management processes.

• Provide out-of-office hours and weekend on-call support as part of the operations rotation.

• Maintain and update operational documentation, SOPs, and runbooks.

Your Profile

• 2+ years of experience with Managed File Transfer (MFT) solutions.

• Hands-on operational experience with any of below tools:

  • IBM Sterling File Gateway (SFG)

  • Sterling B2B Integrator (B2Bi)

  • IBM Connect:Direct

  • Sterling Secure Proxy (SSP)

  • Sterling External Authentication Server (SEAS)

  • Sterling Control Center

  • AXWAY MFT

• Ability to troubleshoot and analyze transmission workflows.

• Experience supporting 24x7 mission-critical applications.

• Good working knowledge of UNIX/Linux and Windows operating systems.

• Understanding of file transfer security concepts such as certificates, encryption, authentication, and ciphers.

• Ability to analyze logs, identify root causes, and implement temporary fixes or workarounds.

• Experience collaborating with L3 teams for root cause analysis and permanent resolution.

• Good communication skills with the ability to interact with clients, vendors, and internal stakeholders.

• Strong organizational skills and ability to manage multiple incidents simultaneously.

Preferred (Nice to Have)

• Experience with AWS-hosted MFT environments.

• Exposure to ITSM tools such as ITSM or Remedy.

• Experience building or maintaining operational dashboards (Control Center, Datadog, Splunk, etc.).

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.