- Location
- Fairlawn, Ohio
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Manager
- Source
- BetterTeam
Description
JOB SUMMARY:
As an Operations Manager with Dentistry 4 Kids, you will play a key role in leading the daily operations of our pediatric dental practice while ensuring an exceptional, patient-first experience for every child and family. We’re looking for a passionate, strategic leader who loves working in a pediatric environment, builds strong relationships, and is committed to creating a positive team culture.
You will be responsible for driving financial performance, supporting revenue growth, improving operational efficiency, and developing a high-performing team. Through effective leadership, strategic planning, and strong communication, you will establish and maintain systems that promote patient satisfaction, retention, case acceptance, employee engagement, and provider success.
As a team culture advocate, you will foster a collaborative, supportive workplace where team members feel valued and empowered to deliver outstanding care. You will also partner with regional leadership and cross-functional departments to ensure smooth practice operations and support our mission of helping children achieve a lifetime of great oral health.
EDUCATION / CREDENTIALS:
- Bachelor’s degree in Business or a related field preferred; Master’s degree a plus, or equivalent work experience.
- CPR Certified.
JOB-RELATED EXPERIENCE:
- Minimum of 3–5 years of progressive leadership and practice management experience.
- Proven ability to strategically plan, manage, and improve operational efficiency.
- Strong communication, problem-solving, relationship-building, and leadership skills.
- Experience leading, mentoring, coaching, and developing team members.
- Background or training in dentistry, healthcare, business operations, or employee development.
- Healthcare management, dental practice management, or customer service leadership experience preferred.
- A genuine passion for working with children and creating a positive pediatric patient experience.
JOB-RELATED SKILLS / COMPETENCIES:
- Demonstrates a patient-first approach when managing daily operations and making business decisions.
- Strong interpersonal skills with the ability to build trusting relationships with patients, families, providers, and team members.
- Ability to lead, develop, motivate, and hold team members accountable while fostering a positive, collaborative culture.
- Strong business acumen, financial awareness, and the ability to manage expenses while supporting revenue growth.
- Excellent critical thinking and decision-making skills, with the ability to identify challenges and implement effective solutions.
- Proven ability to assess workflows, improve processes, and increase operational efficiency.
- Ability to plan strategically, prioritize competing responsibilities, and coordinate daily activities, staffing, and schedules.
- Skilled in evaluating employee performance, providing constructive feedback, and supporting professional development.
- Ability to collaborate effectively with regional leadership and cross-functional departments to achieve practice and organizational goals.
MAJOR DUTIES AND RESPONSIBILITIES:
- Oversee the daily operations of the practice, ensuring efficient workflows, strong financial performance, and an exceptional patient experience.
- Lead, supervise, and develop office staff through effective coaching, delegation, problem-solving, and conflict resolution.
- Champion a positive team culture that encourages collaboration, accountability, employee engagement, and provider satisfaction.
- Partner with the Regional Director of Operations (RDO) and Human Resources to recruit, select, and onboard new team members.
- Coordinate employee training and development, ensuring all required learning modules and training are completed on time.
- Conduct regular team meetings to communicate goals, share updates, address concerns, and strengthen team engagement.
- Evaluate employee performance, complete performance reviews, and provide ongoing feedback and coaching.
- Establish and implement operational policies, procedures, and action plans that support patient satisfaction, patient access, retention, case acceptance, employee engagement, and financial performance.
- Monitor practice performance and implement strategies to meet or exceed established goals, including annual Net Promoter Score (NPS) targets.
- Identify opportunities to improve operational efficiency, streamline processes, and enhance the overall patient and team experience.
- Maintain a patient-first mindset in daily decision-making, ensuring patients and families receive attentive, compassionate, and high-quality service.
- Address patient, family, and employee concerns promptly and professionally, working toward effective resolutions.
- Monitor expenses, support revenue cycle activities, and ensure accurate and timely documentation to support the financial health of the practice.
- Collaborate with Human Resources, Marketing, Finance, and other departments to support practice initiatives, company policies, and organizational objectives.
- Serve as the primary liaison between the practice and regional leadership, internal departments, and other relevant partners.
- Promote a safe working environment by promptly reporting safety incidents, attending required safety training, and ensuring compliance with established safety procedures.
- Maintain compliance with applicable state and federal regulations, company policies, and industry requirements.
- Monitor employee certifications and licenses to ensure they remain current and valid.
- Complete all mandatory company learning modules and job-specific training within established deadlines.
SCHEDULE:
- Monday–Thursday: 8:00 AM–5:00 PM.
- Friday: 7:30 AM–2:00 PM.
Skills
CPRComplianceCustomer ServiceStrategic Planning