- Location
- Hsinchu City, Taiwan
- Type
- Full-time
- Department
- Engineering
- Seniority
- Senior
- Education
- Master
- Source
- Workday
Description
- Perform technical field service activities, including:
- Installation and commissioning of equipment
- Troubleshooting, repair, and maintenance
- Escalation support
- User and customer training
- Providing sales support
- Carry out all necessary reporting in accordance with company policies.
- Ensure customer satisfaction and provide efficient service.
- Address customer service and support needs promptly, ensuring that open service issues are resolved without delay.
- Manage and maintain demo products to deliver excellent performance during demonstrations.
- Participate in in-service training programs (both internal and external).
- Report to the manager or factory on any product-related issues, including production standards, quality, and safety concerns.
- Collaborate on tasks involving spare parts, shipment, installation, and after-sales services while coordinating with sales teams, logistics, customers, and suppliers.
- Provide follow-up support for equipment installations to ensure smooth contract fulfillment.
- Offer technical advice on configuration selection, encompassing both hardware and software recommendations.
- Promote service agreements and identify potential after-sales business opportunities.
- Stay proactive in updating product and technical knowledge through training programs and workshops.
- Handle additional tasks as assigned by management.
Education
- An advanced degree (B.S. / M.S.) in Material Science, Physics, or Engineering related discipline
Criteria
- 3+ years relevant experience
- Customer-oriented and customer management skill
- Good communication skill
- Able to work under multitasking and high-pressure situations
- Knowledge of vacuum technology or electron optics is a plus
- Decisive, proactive and risk-taking
- Analytical and solution-oriented thinking
Your ZEISS Recruiting Team