- Location
- Rockford - OFFICE, United States of America
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
Job Description:
Duties & Responsibilities
- Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives
- Prepare accurate and timely quotes, including complex pricing and lead time evaluations
- Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications
- Actively support outside sales team members by:
- Assisting with quotes and customer communication
- Providing product, pricing, and availability information
- Helping resolve customer issues and escalations
- Research issues, interpret available information, and use critical thinking to solve problems independently
- Maintain organized records of quotes, orders, and customer interactions
- Assist other customer service representatives to support overall team performance and workload
Other duties, responsibilities, and activities may be modified or assigned at any time based on business needs.
AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills
Customer Service