Graduate Assistant for International Admissions – CRM Support

Job Title:

Graduate Assistant for International Admissions – CRM Support

Full or Part Time:

Part time

Hours:

20

Exempt:

No

Supervisory Org:

International Admissions (JM-SE)

Job Description:

Job Title: Graduate Assistant for International Admissions – CRM Support

Department: International Admissions

Wage: $15.52/hour

Graduate Assistants are required to work a minimum of 10 hours per week. During the fall and winter semesters, work hours may not exceed 24 hours per week. During the spring and summer semesters, Graduate Assistants may work up to, but not exceed, 40 hours per week.

This appointment is for a maximum of two calendar years.

Job Description:

CRM Systems Support

• Assist the CRM Captains with projects

• Provide first-level support by helping troubleshoot and resolve reported CRM system issues.

• Assist with updating and maintaining content within CRM portals.

• Assist with editing the SVSU admissions-related web pages

• Develop, review and test HTML email layouts

• Create custom programs to improve and update CRM database and functions based on user input or through investigative work

• Organize and support the implementation of new data import files

• Design data exports using SQL programming based upon user feedback

• Generate reports for data error clean-up

• Participate in daily team meetings

• Support Admissions and International staff at recruitment events

Minimum Qualifications

• Bachelor's degree in a related field.

• Currently admitted to, or eligible for admission to, an approved graduate program at SVSU. Preferred programs include:

  • Master of Computer Science & Information Systems

  • Master of Business Administration

• Proficiency with Microsoft Office Suite and the ability to quickly learn new software applications.

• Strong written and verbal communication skills.

• Demonstrated critical thinking, problem-solving, and organizational skills.

• Ability to interact professionally and effectively with students, faculty, staff, and members of the campus community.

• Ability to manage multiple priorities, meet deadlines, and work independently as well as collaboratively.

• Ability to perform the essential duties of the position with or without reasonable accommodation.

Preferred Qualifications

• Working knowledge of HTML, CSS, SQL, and one or more of the following: PHP, DotLiquid, or JavaScript.

• Experience working with CRM, student information, or database systems.

• Demonstrated interest in technology, systems support, or data management.

• Strong work ethic with a willingness to learn new technologies and processes

SUPERVISION RECEIVED:

General supervision is received from Director of International Admissions

TUITION ELIGIBILITY & TAX IMPLICATIONS:
Graduate Assistantships include a tuition and fee waiver of up to 12 credit hours per semester (maximum 30 per academic year), funded by the SVSU central budget.

Full-time enrollment (9 credits or more) is required in the Fall and Winter semesters, with minimal exceptions available. Less than full-time enrollment is allowed in the final semester for completion or for programs that do not offer full-time enrollment

Per IRS regulations, tuition waivers may be considered taxable income. Amounts exceeding $5,250 annually are generally taxable and will be included in compensation. Employees should consult a tax advisor for guidance.

WORKING CONDITIONS:

• Duties are generally performed inside and not exposed to adverse conditions.

• All work associated with this role must be performed within the state of Michigan.

The above reflects the general details considered necessary to describe the essential functions of the job. It shall not be construed as an exhaustive statement of duties, responsibilities, or requirements that may be inherent in the job.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.  The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

About SVSU:

Saginaw Valley State University is a comprehensive university with more than 100 programs of study for its roughly 7,000 students. Located on a suburban campus in Michigan’s Great Lakes Bay Region, SVSU is committed to a supportive and empowering environment for students, faculty and staff. SVSU was recognized as a “Great College to Work For” for 9 consecutive years (2016-2024).

SVSU emphasizes undergraduate teaching and learning, and community-based research. SVSU earned the Community Engagement classification from the Carnegie Foundation for the Advancement of Teaching, a distinction achieved by only 7 percent of U.S. colleges and universities. By their senior year, 84 percent of students have engaged with community employers and agencies in internships, field placements or some other component of their academic preparation.

SVSU is establishing itself as a leader in STEAM education for the Great Lakes Bay Region, partnering with businesses, foundations and school districts to improve students’ performance in math, science and the arts at the middle school, high school and university levels.  SVSU is constructing the first university research facility on Lake Huron to improve public health and the economy in the Saginaw Bay watershed.
 
More than 70 percent of SVSU freshmen live on campus in student housing that has been rated No. 1 among public universities in the U.S. (2018-2025). SVSU fields 20 varsity sports at the NCAA Division II level. The average class size is 23 students. For more information, please visit our website, http://www.svsu.edu.