IT Administrator II

Description

The IT Administrator is responsible for the day-to-day administration, maintenance, and support of the organization's information technology infrastructure. This role ensures the stability, security, and performance of hardware, software, networks, and user systems while providing exceptional technical support to employees. The IT Administrator also assists with technology projects, cybersecurity initiatives, system upgrades, and vendor coordination. Balances end-user support with hands-on system and network administration, including active involvement in GCC High environment management.

This position will require specialized education and related experience. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 2-4 years of related experience.

Essential functions

End-User & Onsite Support

• Provide daily onsite technical support for employees, including desktops, laptops, mobile devices, printers, and AV systems 
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner 
• Manage user onboarding/offboarding, including account setup, access provisioning, and device configuration 
• Support Office 365 apps, including Outlook, Teams, SharePoint, and OneDrive 
• Maintain documentation via our ticket and change management system of support requests, resolutions, and IT procedures

Systems Administration

• Administer and maintain Windows Server environments, Active Directory, and Group Policy 
• Administer and maintain Linux Server and hypervisor and virtualization / container environments
• Manage Microsoft and Google tenants, including:  
• User identity and access management 
• Conditional access policies and MFA 
• Security & compliance configurations aligned with NIST/CMMC 
• Perform regular system updates, patching, backups, and disaster recovery readiness 
• Monitor system performance and proactively address issues   

Network Administration

• Maintain and support LAN/WAN infrastructure, including switches, routers, firewalls, and VPN solutions 
• Monitor network performance, uptime, and security 
• Manage network segmentation and secure access controls as required for our commercial and secure environments 
• Troubleshoot network outages and connectivity issues 
• Work with vendors and ISPs for escalation and resolution   

Security & Compliance (Commercial/Fed/Mil Environment)

• Ensure adherence to NIST 800-171, NIST 800-172, CMMC, and DFARS compliance standards 
• Support implementation and enforcement of security policies, endpoint protection, and monitoring tools 
• Assist with audits, documentation, and risk assessments 
• Manage secure access requirements for system users and external partners 
• Complies with all policies and procedures pertaining to the protection of the Company’s Information Assets, Security and Systems and that of its clients.

PM22

Requirements

Qualifications – Level Specific

• Provide onsite support and escalation point for Level 1 issues 
• Administer:  
• Active Directory, Group Policy 
• Microsoft 365 (Commercial and Secure) - users, licenses, & security policies 
• Manage endpoint tools (Intune, SCCM, or similar) 
• Support network infrastructure (switches, firewalls (hardware and virtual), VPNs) 
• Perform system patching, monitoring, backups, and recovery 
• Assist with compliance efforts (NIST, CMMC and other documentation) 
• Troubleshoot moderate-to-complex system and network issues 

Qualifications—General

• 3+ years of experience in IT support and systems/network administration 
• Experience with Microsoft On Prem and Hosted environments 
• Strong knowledge of:  
• Windows Server, Active Directory, DNS, DHCP 
• Linux Server and Desktop operating systems and management
• Networking (TCP/IP, VLANs, VPNs, firewalls) 
• Endpoint management (Intune, SCCM, or similar) 
• Experience supporting users in an onsite environment 
• Understanding of security frameworks (NIST, CMMC) 
• Ability to troubleshoot across hardware, software, and network layers   

Preferred Qualifications

• Experience in commercial and federal contract manufacturing environments 
• Familiarity with Microsoft 365 and Azure Commercial 
• Familiarity with Azure Government / GCC High security & compliance tools 
• Certifications such as:  
• CompTIA Security+, Network+, or similar 
• Microsoft certifications (Azure, M365, Security) 
• CISSP or equivalent (a plus) 

Soft Skills 

• Strong customer service orientation and communication skills 
• Ability to work independently while supporting a team onsite 
• Detail-oriented with strong documentation habits 
• Problem-solving mindset with a proactive approach   

Work Environment

• Onsite role supporting internal staff 
• May require handling sensitive or controlled information 
• Must meet eligibility requirements for working within CMMC/ITAR compliant IT systems  

Travel required

Infrequent travel may be required (3-4 times per year)

Work authorization/security clearance requirements

• Must be authorized to work in the US 
• Certain customer projects may require employees assigned to those projects to meet specific government, security, contractual, or export control requirements, which may include U.S. citizenship or other work authorization restrictions. Eligibility requirements will vary based on project assignments.