Dutch-Speaking Customer Support Specialist – Remote Portugal

Work from Home (Continental Portugal) | Full-time | Start Date: 29 July 2026

Are you a native or near-native Dutch speaker looking to build a career in a sunny, relaxed environment while working for a major international e-commerce brand?

Whether you are already living in Portugal or planning to make the move, this is your chance to join a dynamic, multicultural team. Forget script-reading and repetitive tasks—in this role, you will own the customer journey, solve real-time challenges, and make a genuine impact on the customer experience every single day.

Your Mission & What You'll Do

As a Customer Support Specialist, you are the voice of the brand. You will manage the full lifecycle of customer orders, ensuring seamless online shopping experiences.

• Own the Journey: Manage end-to-end customer interactions (via phone, email, and live chat) in Dutch and English.
• Problem Solve: Handle delivery tracking, returns, refunds, payment queries, and shipping investigations.
• Collaborate: Partner with logistics/courier services, financial institutions, and internal departments to solve complex issues.
• Ensure Quality: Handle sensitive customer data securely, complying with GDPR and PCI standards.
• Improve & Grow: Contribute ideas to optimize processes and elevate overall team performance.

Who We Are Looking For

We are looking for self-motivated, proactive communicators who love solving puzzles and helping people.

• Languages: Near-native level of Dutch and a strong command of English (B2 or higher).
• Skills: Excellent communication, empathy, and active listening.
• Mindset: A structured, detail-oriented professional who can work independently and handle sensitive information securely.
• Drive: Goal-oriented, proactive, and comfortable working towards KPIs.
• Nice to have: Previous experience in customer service, e-commerce, or tools like SAP (but don't worry, we train you!).

Paid Training & Onboarding

We set you up for success from day one with a comprehensive onboarding program:

• Fully Paid Training: 15–20 working days to get you fully comfortable.
• Schedule: Monday to Friday, 09:00 – 18:00 (conducted in English).
• Focus: Practical training covering phone, email, and chat handling, systems navigation, and mock cases.

Shift & Working Hours

To support our international customers, we operate on flexible rotational shifts:

• Weekly Hours: 40 hours/week (8 hours/day + 1 hour lunch break).
• Rotational Shifts: Monday to Sunday, within our operational window of 07:00 to 00:00.
• Flexibility: Required to support peak season volume.

What's in It for You?

We offer a competitive package tailored to the Portuguese market, combined with the ultimate flexibility of working from home:

• Monthly Salary: 1,534.82€ gross/month (All-in package, including proportional Christmas and Holiday/Vakantiegeld allowances).
• Meal Allowance: 7.00€ net per working day (approx. 140€–150€ net extra per month).
• Performance Bonus: Monthly bonus based on quality and efficiency targets.
• 100% Remote: Work from anywhere in Continental Portugal.
• Growth: Concrete career pathing and internal promotion opportunities.
• Equipment: We provide all the necessary IT hardware for your home office.

Quick & Simple Hiring Process

1. Application Review: We review your CV.
2. Online Language Assessment: A quick test to verify your Dutch and English levels.
3. Final Interview: A chat with the client to see if it's a mutual match.

Why Apply?

This role offers you the security of a structured, international company combined with the unmatched lifestyle of Portugal. Work in your comfortable home setup, enjoy the Portuguese sun after hours, and speak your native language daily.