Operations Manager (Security)

Our client is looking to recruit an Operations Manager to join their growing team. Reporting to the General Manager, the chosen candidate will:

Operational Planning & Coordination

• Develop event-specific operational plans, staffing rosters, and deployment strategies tailored to venue layouts, expected attendance, risk assessments, and client requirements.
• Coordinate and conduct pre-event briefings to ensure all personnel thoroughly understand their assigned duties, operational protocols, and safety standards.
• Liaise with event organizers, venue managers, suppliers, and external authorities (including local emergency services and security entities) to guarantee seamless operational integration.
• Oversee on-site setup, placement of crowd-control barriers and resources, and conduct final readiness checks prior to event doors opening.

Team Leadership, Recruitment & People Management

• Lead, supervise, and inspire a team of crowd management professionals, driving high performance, professionalism, and strict adherence to safety standards.
• Provide real-time on-site direction, dynamically reallocating team members to manage crowd density, flow, and emerging incidents.
• Manage full recruitment lifecycle activities for crowd control staff, including interviewing, selection, and onboarding support.
• Coordinate ongoing training programs in conjunction with the HR Department, maintaining comprehensive training and compliance records.
• Facilitate post-event debriefs, performance evaluations, and continuous improvement reviews with operational teams.

Safety, Compliance & Risk Management

• Conduct, review, and update event-specific risk assessments, identifying potential crowd-related hazards and implementing robust mitigation strategies.
• Enforce strict compliance with local laws, licensing regulations, occupational health & safety policies, and organizational guidelines.
• Continuously monitor crowd behavior and density patterns to proactively prevent safety hazards.
• Direct emergency response procedures, incident handling, and formal post-incident documentation and reporting.

Client & Stakeholder Communication

• Act as the primary operational contact for clients across all stages of the event lifecycle
• Maintain clear and transparent communication regarding staffing levels, safety measures, and operational logistics.
• Address client queries or concerns promptly and professionally to ensure an exceptional service experience.
• Prepare comprehensive post-event summary reports covering operational metrics, incident logs, and strategic recommendations for future events.