Supervisor, Environmental Services

Summary Statement:

The Environmental Services Supervisor is responsible for the cleanliness of the day-to-day operations of all public areas at Resorts World Las Vegas, including the hotel’s exterior. Supervise, inspect, train, and evaluate assigned casino and utility porter team members to ensure that the highest standard of cleanliness and sanitization is maintained.

 

Primary Job Duties: – Includes but is not limited to:

• Supervise the day-to-day cleaning of all public areas.
• Perform routine inspections of lobby, restaurants, lounges, spa, executive offices, pool area, public washrooms, garden areas, pathways, corridors, perimeter of hotel, heart of the house corridors, locker rooms, staircases, nightclubs, etc.
• Responsible for conducting team updates for all team members.
• Supervise and coordinate outside services, i.e., pest control, window cleaning, as well as the trash and recycling program.
• Clean public areas in emergency situations and ensure that the proper protocol is followed in accordance with OSHA and Resorts World Las Vegas standards.
• Perform proper job functions by consistently following company rules and regulations as well as department policies and procedures.
• Demonstrate knowledge and ability to perform maintenance tasks to ensure all carpet and hard flooring are maintained on a scheduled basis conforming to departmental standards.
• Anticipate guest needs; respond promptly and acknowledge all guests.
• Report all maintenance defects and follow up with the facilities department.
• Responsible for checking team member grooming standards as specified in the department handbook.
• Inform management about any damage, theft, or loss to hotel property.
• Manage and train casino porters and utility porters.
• Inspect interior and exterior areas when supplemented by a third-party vendor.
• Provide feedback on team member performance and report disciplinary problems to Senior Public Area Manager.
• Check the schedule and sign-in sheets for daily changes and call-ins in order to effectively allocate staffing resources. Reporting and documenting tardiness and absences.
• Hand out supplies to public areas, casino, and utility porters at the beginning of each shift to ensure responsible use of inventory.
• Respond appropriately to all calls on radio and cellphones as needed.
• Monitor team member break and lunch schedules while maintaining floor coverage according to sections or assigned areas.
• Contact vendors, as necessary.
• Ensure that required licensing is maintained & updated.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Working knowledge of proper cleaning techniques and chemical handling requirements.
• Ability to set and achieve high standards of performance with strict deadlines.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to successfully lead and mentor a team.

Preferred: 

• At least one year of leadership/management experience in a similar or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of one year of Environmental Services or Public Area experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

 

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in hotel and public areas.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10-20 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.