- Location
- Home Office Japan
- Type
- Full-time
- Department
- Engineering
- Source
- Workday
Description
The Services Technician (Field) will be responsible for delivering the desired customer service request. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Main Responsibilities & Tasks:
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company's filed procedures and protocols
- Cooperate with sales and technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Qualifications & Skills:
- Technical degree or certification
- 2+ years proven field service experience
- Ability to troubleshoot, test, repair and service technical equipment
- English literacy (if possible)
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Team work mind
Minimum requirements for job career and competency
- Job experience as field service engineer or technical sales
- Experience for handling of electric or mechanical products
- Strong Team Player
- Good Communication skill
- Strong aspirations for self-growth in a global company
Ideal requirements (additional to above requirement)
- Job experience as field service engineer
- Having Metrology or ISO(Quality Management System) knowledge & experience
- English literacy
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Skills
Customer Service