- Location
- The Beacon, Australia
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- Workday
Description
Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Support Worker – Full time
Permanent
The Beacon – Homelessness Support Service
SCHADS Level 3
Why this role matters
At The Salvation Army, every interaction is an opportunity to offer dignity, safety and hope. The Beacon Homelessness Support Service is a place where people experiencing homelessness can pause, breathe and begin rebuilding their lives. As a Support Worker, you become part of that journey. You offer compassion, stability and practical support to people who may be facing some of the toughest moments of their lives. Your presence can be the difference between someone feeling alone and someone feeling seen.
About the role
This position is based at The Beacon, a 24/7 Homelessness Support Service. The role has a strong front of house focus and involves being the first point of contact for residents, visitors and callers. It includes answering phones, gathering basic intake information, completing data entry and communicating clearly with other staff. The work also involves providing information about accommodation options to members of the public, greeting residents, managing mail collection and supporting the smooth running of afterhours operations. The environment is safe, inclusive and welcoming, and every interaction contributes to someone feeling supported and respected.
This full-time permanent role sits within the Homelessness Support Service at The Beacon and reports to the Front of House Team Leader. Pay is in accordance with SCHADS Level 3. It is a shift-based position and requires availability across the following shift types:
- Day shift: 7.00am to 3.00pm
- Afternoon shift: 3.00pm to 11.00pm
- Night shift: 11.00pm to 7.00am
How you will make an impact
- Provide a warm, professional first point of contact for residents, visitors and callers
- Gather essential intake information and ensure accurate, timely data entry
- Share clear information about accommodation and support options
- Maintain strong communication with staff through email and handover processes
- Support the smooth running of daily and after-hours operations
- Maintain a visible presence onsite to promote safety, wellbeing and respectful conduct
- Respond calmly and appropriately to situations involving distress, crisis or challenging behaviour
- Contribute to a positive, inclusive and collaborative team environment
What you will bring
- Certificate IV in Community Services
- Experience in homelessness or human services is desirable
- Understanding of trauma impacts, human development and social disadvantage
- Ability to respond calmly and professionally to challenging behaviours
- Strong communication skills and the ability to build rapport with diverse clients
- Initiative, sound judgement and the ability to work independently and within a team
- A commitment to The Salvation Army’s values and safe work practices
- Valid WA Working with Children Check
- Current WA Drivers Licence
- First Aid Certificate
What we offer
- NFP salary packaging benefits up to $15,900 tax free and Entertainment Benefit up to $2,650 tax free
- Employee Assistance Program
- Financial, retail and lifestyle discounts
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks of leave per year through our purchase leave scheme
- Generous parental leave
- Up to 5 days paid leave per year to support a Salvation Army program or activity
- A supportive, inclusive culture with passionate and dedicated team members
How to apply
If you are looking for a role where your compassion, resilience and humanity can make a real impact, we would love to hear from you. Please submit your application including a current resume and a brief cover letter outlining your suitability for the role.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration