Customer Account Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

The successful candidate will manage a portfolio of Elavon customers across the UK, with a focus on building strong, long-term relationships and driving revenue growth through the cross-selling and upselling of relevant products and services.

The successful candidate will also play a key role in welcoming new customers to Elavon, ensuring a positive onboarding experience and developing tailored account management plans. These plans will focus on understanding customer needs, increasing product adoption and supporting long-term customer retention.

Accountabilities

• Achieve agreed monthly sales and customer retention targets, contributing to overall revenue growth.
• Engage proactively with customers to clearly communicate relevant products, services, offers and promotional opportunities.
• Maintain accurate reporting and forecasting across daily, weekly and monthly activity, including inbound and outbound customer engagement, revenue and new business.
• Deliver against agreed KPIs and performance objectives as set by the Line Manager.
• Maintain accurate and up-to-date CRM records, capturing customer interactions, outcomes, opportunities and follow-up actions.
• Plan and conduct face-to-face customer meetings to build relationships, understand customer needs and identify opportunities for account growth.
• Develop a strong understanding of Elavon’s card payment solutions, including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value-added solutions, identifying relevant cross-sell and upsell opportunities.
• Maintain a strong understanding of the payments market, including industry developments, competitor activity and internal initiatives, to identify and maximise commercial opportunities

Drive for Results

Demonstrate drive and determination in achieving goals, overcoming challenges and delivering results. Remain focused and persistent when faced with obstacles and consistently works towards meeting or exceeding expectations.

Collaboration

Develop good working relationships with others; recognize and values differences; encourage an inclusive collaborative environment and open dialogue; put team’s goals ahead of personal agendas; share information openly and transparently; openly support team members and their efforts

Agility & Innovation

Adapt quickly to changing priorities and challenging situations. Support others in continuously improving and achieving results. Explore different solutions to overcome obstacles and anticipate future needs that may impact the team or organisation

Talent Development & Engagement

Provide clear direction and set appropriate standards of behaviour. Delegate work fairly and effectively, motivate and empower others, and support development through coaching and learning opportunities. Attract and recruit high-calibre talent to support the success of the team.

Risk Management

Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Ethics and Trust

Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conduct honestly and ethically; adhere to a core set of values and standards appropriate to the situation and act accordingly, be consistent in own words and actions; inspire trust and respect by dealing openly with people; keeps confidence and admit mistakes

Qualifications Required

• Leaving Certificate or equivalent qualification.
• At least one year’s experience in a customer account management role within a sales-driven environment.
• Proven track record of meeting or exceeding revenue targets.
• Ability to prioritise and manage a large portfolio, with a strong focus on customer retention and business growth.
• Excellent time management and organisational skills.
• Strong relationship-building and influencing skills, with the ability to engage effectively with stakeholders at all levels of an organisation.
• Strong commercial and financial acumen, with the ability to negotiate confidently and constructively.
• Excellent communication and interpersonal skills, with the ability to adapt your communication style to different audiences.
• Ability to work collaboratively and support colleagues across a multinational organisation.
• Ability to adapt to changing priorities and remain effective in a fast-paced environment.
• A proactive and positive approach, with an enthusiasm for learning about the Elavon business and delivering results.
  

Control Function Disclosure

This role has been identified as Controlled Function (CF 4) under the CBI Regulations. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of:

a) the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).

Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for the position

Location expectations  

This role requires working from a U.S. Bank location three (3) or more days per week

This position is not eligible for visa sponsorship.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.