- Location
- Toronto, ON (Canada)
- Department
- Customer Support / Operations
- Source
- Greenhouse
Description
The Tech Ops Engineer has responsibility for troubleshooting and resolving escalated issues with databases and user interfaces. Working in a team environment, assist in providing a safe, stable, and reliable online experience for our customers.
What you’ll do
- Troubleshoot and resolve escalated issues, including root cause resolutions and suggestions for improvements
- Create bug-fix and enhancement tickets for Agile Dev teams and assist with QA as required
- Manage ticket escalations to 3rd party providers
- Complete special projects as requested
What you bring to the table
- Problem Solving Skills
- Troubleshooting Skills
- Customer Focus
- Results-Oriented
Must have experience
- University Degree in Information Technology/Computer Science
- 2 – 5+ years of support experience
- Solid Database and SQL skills
- Experience with Microsoft Azure
- Understanding of Server Management
- Gym discounts
- Employee and Family Assistance program
- Virtual wellness events
- Conferences & training budget
- Regular internal training programs
- Financial planning with 3% matching Pension
- Competitive salary
- Annual bonus structure
Compensation
Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.
Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.
Vacancy Status: This job posting is for an existing vacancy.