Structural Coordinator

Description

About us:

ARCXIS, headquartered in Houston, Texas, is the nation's number one engineering and inspections firm, touching 1 in every 7 new homes, and operating in over 28 states. Committed to innovation and excellence, our services help to build better quality homes, more quickly, at lower cost, and with less risk. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS unites extensive expertise into a single brand, offering nationwide coverage with a local touch. Our portfolio includes ABCO Construction Services, LLC, United Structural Consultants, and iPermit, amplifying our reach into the multi-family, multi-use, commercial, and pre-existing residential sectors. ARCXIS is majority owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at www.arcxis.com.

Position Summary

The Structural Coordinator supports the Foundation and Frame engineering teams by managing project intake, coordinating assignments, tracking project status, and facilitating communication between customers, Job Captains, designers, and internal departments. This role ensures engineering requests are accurately processed, prioritized, and routed to support efficient workflows and timely project delivery.

Key Responsibilities

Project Intake & Coordination

• Monitor and process incoming engineering requests through established intake channels.
• Verify required documentation, including architectural plans, soil reports, CAD files, and supporting documents.
• Complete Order Confirmations accurately within the required 24-hour timeframe.
• Verify intake classifications, project timelines, and scheduling requirements.
• Coordinate Freshdesk workflows and Teamwork task creation with Scheduling.

Project Assignment & Scheduling

• Route projects to designated designers or Job Captains for assignment.
• Coordinate project priorities, workloads, and deadlines with Job Captains.
• Identify and escalate urgent requests, scheduling conflicts, and potential delays.
• Classify Quick Turn (QT) and initial plan requests and apply Rush tags as appropriate.
• Support Baxi scheduling activities as needed.

Customer Communication & Cross-Functional Coordination

• Serve as a primary contact for customer inquiries regarding project status, scheduling, and deliverables.
• Provide timely updates and coordinate resolution of project-related concerns.
• Facilitate communication between engineering teams and other departments, including Frame/HVAC and Plot Plans/Foundations.
• Escalate technical engineering questions to appropriate personnel.

Operational Support & Process Improvement

• Maintain accurate project records and documentation.
• Identify workflow bottlenecks and recommend process improvements.
• Support standardized intake, scheduling, and coordination procedures.
• Assist with additional departmental coordination activities as assigned.

Requirements

• High school diploma or equivalent (GED) required.
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
• Excellent written and verbal communication and customer service skills.
• Ability to coordinate effectively across multiple teams and departments.
• Strong problem-solving skills with the ability to identify and escalate issues.
• Experience in engineering, construction, or project coordination preferred.
• Familiarity with Teamwork, Freshdesk, Vault, or similar project management systems preferred.
• Basic understanding of construction plans and engineering workflows preferred.

Core Competencies

• Project Coordination & Organization
• Communication & Customer Service
• Scheduling & Prioritization
• Attention to Detail
• Cross-Functional Collaboration
• Problem-Solving & Process Improvement

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• For more details, visit https://www.arcxis.com/careers