TRANSFER ASSOCIATE

Description

 This is a full-time position (40 hours per week), scheduled across four weekdays and every Saturday. 

POSITION SUMMARY

The Care Team Specialist – Transfers is responsible for the safe, timely, and respectful transportation of decedents and related materials in support of funeral operations. This role ensures all transfers are completed with accuracy, professionalism, and dignity, while maintaining compliance with all company and regulatory standards.

This position operates as part of the Care Team and is cross-trained to support embalming and cremation functions as needed. While the primary focus is transfers, this role contributes to overall Care Center operations to ensure seamless service and team support.

KEY RESPONSIBILITIES & OWNERSHIP

Decedent Transport & Care (Primary Ownership)

• Perform all transfers in a professional, timely, and      respectful manner 
• Ensure proper handling, identification, and care of      decedents at all times 
• Maintain dignity and professionalism in all      interactions 
• Ensure all transfers meet company standards and      regulatory requirements

First Call Response & Timeliness (Primary Ownership)

• Respond promptly to first calls and transport      requests 
• Ensure all transfers are completed within required      timeframes 
• Communicate delays or issues proactively 
• Maintain readiness to respond to changing priorities

Identification & Documentation Accuracy (Primary Ownership)

• Verify proper identification of decedents 
• Complete all required      documentation accurately and fully 
• Ensure body receipts and      paperwork are handled correctly 
• Maintain compliance with all      state and company requirements

Equipment & Vehicle Readiness (Primary Ownership)

• Maintain vehicles in clean, safe, and operational      condition 
• Ensure all transport equipment      is available and ready 
• Identify and report maintenance      or safety concerns 
• Maintain readiness for all      shifts

Care Team Support (Shared Accountability)

• Assist with embalming preparation and care center tasks      as needed 
• Support cremation operations      when trained and assigned 
• Assist with preparation,      movement, and care of decedents within the Care Center 
• Contribute to overall team      workload and coverage

Safety & Compliance (Primary Ownership)

• Follow all OSHA, safety, and infection control      standards 
• Properly use personal      protective equipment (PPE) 
• Maintain safe handling      practices at all times 
• Identify and address safety      risks proactively

BEHAVIORAL EXPECTATIONS 

• Respect: Honor every life with dignity and      care in all interactions 
• Ownership: Take full responsibility for each      transfer from start to finish 
• Follow-through: Ensure all steps,      documentation, and responsibilities are completed fully 
• Communication: Communicate clearly and      proactively regarding timing or issues 
• Calm Presence: Provide steady, professional      support in emotional situations 
• Teamwork: Support the Care Team and adapt to      operational needs 

SUCCESS IN THIS ROLE LOOKS LIKE

· Transfers are completed safely, accurately, and on time 

• No identification or documentation errors 
• Vehicles and equipment are      consistently ready and maintained 
• Strong support provided to      embalming and cremation operations 
• Clear communication and      proactive issue resolution 
• No missed steps, delays, or      compliance concerns 

Requirements

Minimum Education:

• High school diploma or equivalent 

Experience:

• Experience working with the public required 
• Experience in transportation, healthcare, or funeral      services preferred

KEY SKILLS & REQUIREMENTS

· Strong attention to detail and accuracy 

· Ability to work independently with minimal supervision 

· Strong time management and responsiveness 

· Emotional intelligence and professionalism 

· Ability to follow procedures and safety standards 

· Valid NM driver’s license with insurable record

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS

• Ability to lift up to 90 pounds and perform physical      labor 
• Ability to work indoors and outdoors in varying      conditions 
• Exposure to chemicals, equipment, and environmental      elements 
• Ability to stand, bend, and move for extended periods      
• Ability to work flexible hours, including evenings      and emergencies