Assessments Manager

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives

• Paid Certifications

• Tuition Reimbursement

• Comprehensive Benefits

• Career Advancement

• This position starts at: $92,400.00. Final compensation will be determined based on experience. 

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Assessments Manager is responsible for leading the execution, quality, and continuous improvement of the assessment lifecycle from initiation through final executive readout and integration handoff. This role provides day-to-day leadership for assessment delivery, ensures standardized and timely execution, and partners cross-functionally to deliver high-quality, client-ready outcomes.

Working knowledge of acute and physician revenue cycle processes, key performance indicators, and best practices is required. Incumbent should understand how to calculate key performance indicators (KPI’s) and assess current operations against best practices. Exhibits strong strategic, analytical, project management, communication, and team leadership skills. Must be detail oriented and like creating reports, graphs, and spreadsheets. Ability to build and maintain relationships with key internal and external stakeholders. Communicates effectively while presenting complex information to technical and non-technical audiences. Demonstrates advanced proficiency in Word, Excel, and PowerPoint. The ability to facilitate the management of data for more than one project/assessment, as needed. Provides ideas and recommendations for improving assessment process.

Job Competencies:

Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.
Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.

Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.
Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.
 

Essential Job Functions:

Overall Assessment Support:

• Maintain and distribute Assessment project calendar and Assessment pipeline calendar.

• Create organized files and directories.

• Create, maintain, and update Assessment documents.

•  Review receipt of requested documents, including assessing whether documents received met specifications.

• Review assigned Assessment document sections and revise formatting, content, punctuation to comply with standard formatting and value-added content.

Pre-Onsite Phase/Data Only Assessments:

• Coordinate internal team Kick-off call.

• Schedule recurring internal calls for assessment planning and status check-in.

• Communicate travel and logistic coordination with Assessment team members, and client, if needed.

• Assist with coordination, distribution, and reconciliation/validation of Assessment templates. 

Onsite Phase:

• Schedule and coordinate daily rounding meetings with internal assessment team.

• Assist Director with establishing client onsite meeting times, location and audience, and coordination with Sales and senior administrative staff teams. 

• Coordinate site visit logistics such as meals and events. 

• Assist with compilation of client facing deliverables, including preliminary key observations and potential compliance items.

Post Onsite/Deliverable Phase:

• Assist Director and AVP with the reconciliation of the final deliverable documents.

• Assist Director and AVP with compilation of the Final Executive Summary presentation and coordination with the assessment team.

• Oversee the compilation of final deliverables for distribution to the client executive team after the assessment readout.

Quality, Standardization & Continuous Improvement:

• Ensure assessment deliverables meet established quality, consistency, and branding standards.

• Lead post-assessment retrospectives and lessons-learned reviews; integrate findings into updated templates, workflows, and SOPs.

• Identify recurring risks, inefficiencies, or quality gaps and drive improvements at the system and process level.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Other Knowledge, Skills and Abilities Required:

• Required Minimum Education - 4 years/ Bachelor's Degree. Major: Healthcare or related field

• Minimum Years and Type of Experience: 3-5 years of experience in healthcare and/or hospital revenue, preferably Acute hospital experience

• Microsoft Office (Word, Excel, PowerPoint), AI, Visio, Public Speaking, Project Management, Leadership skills, Customer Service skills

Other Knowledge, Skills and Abilities Preferred:

• Excellent written and verbal communication

• Problem solving

• Attention to detail

• Organizational skills

• Demonstrated time management skills

• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Ensemble Required Certification:

• Certified Revenue Cycle Representative (CRCR) or other approved job-relevant certification

#LI-LS1

#LI-REMOTE

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble