Industrial Account Manager

Job Description:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The Industrial Account Manager role is responsible for owning, retaining, and optimizing an assigned end user account. This role combines account management, quotations, project execution with strategic sales development to ensure customer satisfaction, maximize sales and drive business growth. This role will engage with a specific industrial customer regularly through in-person and digital channels to maintain strong customer relationships, manage account performance and drive the sales process from start to finish.

Responsibilities:

• Own, maintain and nurture relationships with large national customer ensuring high levels of customer satisfaction and long-term loyalty.

• Engage with customers regularly throughout the entire sales process, maintaining continuous and proactive communication via in person visits/meetings, phone and email to build trusted advisor relationships.

• Lead comprehensive review of Bid packages to ultimately provide a fully conforming quote inclusive of Project Specifications, AML, Test & Documentation requirements and any other pertinent information.

• Lead Project Management duties, including scheduling, expediting, and cross-district coordination.

• Manage and drive performance of assigned account, taking full responsibility for the end-to-end account lifecycle—from initial engagement to post-delivery support.

• Ensuring a seamless, consistent customer experience, addressing any concerns or issues proactively and acting as the main point of contact for customer inquiries and issues.

• Track and report on account performance, sales activities, and customer feedback. Utilize data to refine sales strategies and enhance customer engagement.

• Leverage key internal specialists to offer expanded strategic product offerings and strengthen engineered product execution.

• This role requires occasional customer facing travel.

Qualifications:

• Bachelor’s degree in Business, Sales, Marketing, or a related field preferred.

• 5+ years of proven experience managing customer relationships and growing accounts, ideally in industrial and/or EPC related business

• Demonstrated success related to the review of bid packages, quotation, scheduling, expediting, and documentation.

• Proven track record of achieving sales targets and managing customer relationships.

• Strong sales skills with the ability to develop and implement effective sales strategies, drive revenue and expand market share

• Strong communication skills: Active listening, establishing rapport and nurturing leads

• Problem solving: Ability to develop simple solutions for assigned book of accounts

• Relationship building / management and collaborative

• Self-motivated and goal-oriented, with strong organizational and time management skills

• Proficiency in CRM software and Microsoft Office Suite

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information