- Location
- HAGERSTOWN, MD, US
- Workplace
- Onsite
- Type
- Full-time
- Department
- Vending Services
- Seniority
- Manager
- Industry
- Food Service
- Category
- Operations
- Role type
- People Manager
- Environment
- Industrial
- Closing date
- Today
- Source
- iCIMS
Overview
As General Manager for our Hagerstown, Maryland branch, you'll serve as the primary on-site leader and client liaison. You'll coordinate all activities to ensure operational excellence, financial performance, and client satisfaction. Key responsibilities include monitoring operations, managing budgets, driving revenue growth, maintaining compliance, and leading teams. You'll need proven financial management skills, experience in client relationship management, and a track record of developing diverse teams. Sodexo offers comprehensive benefits including medical, dental, vision, 401(k) matching, and tuition reimbursement.
Description
Role Overview
Sodexo InReach is seeking a General Manager - Vending for our branch in Hagerstown, Maryland
The General Manager serves as the primary on-site leader and client liaison for the assigned location. Responsible for successfully coordinating and directing all activities, this role ensures operational excellence, financial performance, revenue growth, account retention, and client satisfaction.
The General Manager oversees subordinate managers, supervisors, and frontline employees while ensuring all Sodexo and client standards are met.
What You'll Do
Strategic Operations & Leadership
- Monitor on-site operations to ensure sufficient resources, plan projects, and implement new processes and technologies.
- Review and maintain operational reports to guarantee full compliance with federal, state, and local regulations, as well as Sodexo and client policies.
- Provide high-level leadership to the unit, maintaining strong client retention and service standards.
Financial & Business Planning
- Identify and implement strategies to drive top-line revenue growth, expand services, and identify upselling or new business opportunities within the location.
- Develop and maintain the annual business plan and operational budget in alignment with organizational and client goals.
- Review and analyze financial statements, P&L, and data to ensure the attainment of financial targets for both the client and Sodexo.
Client Relations & Contract Management
- Serve as the central point of contact for the client, fostering a solid, mutually beneficial business partnership.
- Assist in contract negotiations and maintain open, consistent communication regarding all account operations.
Team Leadership & Development
- Oversee system succession planning, employee development, constructive counseling, and staff training initiatives.
- Promote, support, and champion workplace diversity and inclusion initiatives across the site.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- Proven ability to manage budgets, analyze financial statements, and achieve financial goals.
- Exceptional interpersonal skills with the ability to manage client relationships and assist in contract negotiations.
- Demonstrated track record of leading, mentoring, and developing diverse teams.
- Strong critical thinking and conflict-resolution abilities to manage day-to-day on-site challenges effectively.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years
Skills
Benefits
Languages
About Sodexo InReach
Sodexo partners with clients to provide food service, catering, facilities management, and other integrated solutions worldwide to create better everyday experiences.
