Facilities Officer

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: The Facilities Officer provides frontline operational support for property management services. This role ensures the smooth day-to-day operations of the property, coordinates with various stakeholders, and maintains high standards for cleaning, security (where applicable), and general maintenance.

What your day-to-day will look like:

Operations Management

• Collaborate with Senior Property Manager and Assistant Property Manager to address specific property requirements

• Coordinate with Relevant Authorities, departments, operators, and tenants

• Supervise day-to-day operations including cleaning, security (only at Security Services Locations), and maintenance

• Ensure compliance with operational standards across all service areas

• Conduct regular property patrols and respond promptly to incidents

• Manage cleaning operations, staff scheduling, and quality standards

• Address tenant and visitor inquiries, complaints, and service requests

Tenancy Management

• Maintain day-to-day communication with tenants

• Organize and attend regular tenant meetings

• Update tenant licenses and insurance records

• Coordinate repair and maintenance activities conducted by tenants and their contractors

• Conduct tenant premises handover and takeover inspections and documentation

• Coordinate tenant fit-out activities

• Respond to tenant needs during emergency situations

Procurement Support

• Assist in preparing procurement documentation

• Process purchase orders and maintain vendor database

• Evaluate supplier performance and recommend new vendors

• Handle administrative tasks related to vendor agreements

Event Support

• Assist in executing activities plans

• Coordinate manpower and services for events

• Prepare event reports and monitor Frontline Team performance during events

• Attend meetings with relevant departments and event organizers

Administrative Support

• Prepare various operational reports and correspondence

• Attend meetings and conduct regular property inspections

• Manage fault/accident handling and ensure regulatory compliance

• Supervise the Frontline Team, enhance workflow processes, and provide training

• May work nights and during public holidays/weekends as required

Working Conditions

• On-site position requiring regular inspections

• Require flexible working hours including evenings, weekends, and holidays

Required Skills and Experience:

• Higher Diploma/Certificate or above in Facility Management and/or Property Management or equivalent

• Minimum 2 years of relevant FM/PM experience

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

• Good command of spoken and written English and Cantonese, especially in report writing

• Fluency in Mandarin preferred

• Knowledge of Hong Kong Building/Property Management regulations and ordinances

• Ability to work independently under pressure with minimal supervision

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.