Performance Analyst

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

We are seeking a Performance Analyst to assist the Global Enablement & Performance team with the optimization of performance management and reporting for the Americas and Latin America (AMR/LAR) regions. This role focuses on driving strategic business value through data-driven insights, process excellence, and robust stakeholder communication.
 

Key Responsibilities

Data Analysis & Reporting

• Develop, track, and report monthly operating metrics and key performance indicators (KPIs) for regional performance evaluation.
• Develop and maintain dynamic performance dashboards and reports for key stakeholders.
• Support data-driven decision-making through accurate, deep-dive, and timely analysis.
   

Performance & Relationship Management

• Drive performance excellence across the organization, ensuring service delivery teams meet business-critical requirements and performance standards.
• Identify underperforming areas where KPIs fall below targets, determine root causes, and partner with IFM Operations to implement corrective actions.
• Facilitate regular performance review meetings with post managers, site managers, and regional supervisors.
• Translate qualitative stakeholder feedback (e.g., client feedback) and quantitative KPI results into structured operational improvement plans.
   

Governance & Presentation

• Present complex performance metrics and insights to senior leadership through compelling data storytelling.
• Own the development of regional governance presentations and other client engagements, consolidating relevant performance information from disparate sources.
   

Account Communications

• Support the Global Enablement & Performance Lead in executing the account’s regional communication plan for the AMR/LAR region.
• Translate complex performance data and operational KPIs into clear, visually engaging updates, newsletters, and announcements for regional stakeholders.
• Collate regional updates, success stories, and operational milestones to feed into the global communications calendar.
   
• Ensure all regional presentations, reports, and communication templates strictly adhere to brand guidelines, using assets sourced from the JLL Brand Portal.
   

Qualifications

• Education: Bachelor's degree in Business, Finance, Analytics, Economics, or a related field.
• Experience: 2–4 years of experience in data analysis, business intelligence, or a similar analytical role.
• Technical Skills: Advanced proficiency in Microsoft Excel and experience building dashboards in data visualization tools (e.g., Power BI, Tableau).
• Communication: Excellent written and verbal communication skills, with a proven ability to translate complex data into clear, actionable business insights.
• Industry Knowledge: Understanding of facilities management, real estate operations, or service-delivery performance metrics is preferred.
   

Competencies

• Analytical thinking and systematic problem-solving orientation.
• Strong attention to detail, accuracy, and data integrity.
• Ability to work independently with minimal supervision, as well as collaboratively within a global team.
• Excellent time management and organizational skills to handle competing priorities.
• Proactive approach to identifying operational opportunities for improvement.
• Strong interpersonal skills with the ability to build relationships and communicate effectively across all levels of management.

Location:

On-site –Heredia,CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a [email protected]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.