IT Systems Analyst - Epic Professional Billing Administration / PB Admin

Overview

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another. Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach. Ardent includes:

• 30 hospitals
• 280 sites of care
• 4,281 beds
• 24,000+ team members
• 8,200+ nurses
• 1,800+ aligned providers
• 5.8M annual provider encounters
• 421 medical residents

 Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed. We believe it is this mix of corporate support and local autonomy that equips our teams for success.  POSITION SUMMARY:The Level II IT Systems Analyst is responsible for the development, configuration, continuous improvement, and support for healthcare system applications, primarily Epic Professional Billing (PB), which includes all aspects of the revenue cycle.  The analyst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area. The analyst will design, build, test, install and maintain solutions related to assigned applications.

Responsibilities

• Translates revenue cycle workflows into application and technology designs.  
• Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades. 
• Evaluates current state processes and identifies gaps to future state goals related to IT application utilization.  
• Capable of managing assigned project tasks to remain on track with project timelines. Proactively communicates risks and delays and escalates issues as appropriate.  
• Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully.  
• Assist with defining, testing, and implementing interfaces with third party systems, and develop effective end-to-end workflows around the interfaces (as applicable).  
• Ability to analyze and troubleshoot problems. Consistently offers solutions with minimal assistance from manager. 
• Participates in business continuity planning and assists with the development of disaster recovery measures. 
• Participates in after-hours support On-Call rotation.  

Qualifications

Job Requirements: 

• BA/BS degree or equivalent experience. 
• 3+ years of experience in applicable business area (Revenue Cycle, operational or IT systems support).
• Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions. 
• Strong understanding in the areas of application technology and system design.  
• Proficient in Microsoft Office 365 tools 
• Excellent oral and written communication skills, as well as strong interpersonal relationship skills.

Preferred Job Requirements: 

• Epic Professional Billing Claims certification.  
• 1.5 years of experience working within Information Technology implementing and supporting applications 
• Epic go-live experience providing onsite and/or remote support 
• Ability to travel up to 25% to Ardent facilities for pre-activation, implementation