Customer Care Representative

Processing all types of Hospital and Home Patient orders (including spare parts orders) for delivery. • Making outbound phone calls and receiving inbound phone calls. • Creation and setup of new patients • Identify and articulate any process operational improvement initiatives. • Ensure priority meets business requirements and is Identified, resolved, and tracked as quickly as possible. • Provide and publish analytics to key operational KPIs (stocktake to orders conversions, blocked orders rate, etc) working closely with key stakeholders. • Review and investigate customer complaints on a periodic basis. • Ensure operational SOPs/WIs are documented/reviewed and stored in a central location for access. • Liaise with the new starters as a ‘buddy’ to make the onboarding process smoother for the new employee. • Escalate and discuss with CC ANZ Manager for escalations. • Liaise with sales, warehouse & transport, supply chain and all relevant stakeholders to ensure completion of orders. • Effectively communicate with internal and external stakeholders regarding issues impacting customers. • Support team members to perform operational duties during their absence