Manager, Consulting Services

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

The Consulting Manager combines strategic leadership, client engagement, and operational oversight to ensure successful project delivery across multiple industries and clients. Acting as the leader of the organizations consultants to ensure deliverables meet the highest standards of quality, are on time, and on budget. This role requires strong strategic oversight, risk management, customer relationship management, and leadership in project delivery while defining and ensuring adherence to best practices and driving improvements to methodologies.

In addition, Consulting Manager also spends time managing high profile and strategic customer projects.

Key Accountabilities and Responsibilities:

• Lead and manage a team of consultants across multiple consulting engagements.
• Oversee the successful planning, execution, and delivery of client projects, ensuring alignment with business goals and client expectations.
• Serve as a senior point of contact for client stakeholders, building strong relationships and ensuring satisfaction.
• Provide mentorship, training, and professional development for consulting staff.
• Collaborate with business development teams on proposals, RFPs, and project scoping.
• Monitor project health, budgets, schedules, and risk mitigation plans across the portfolio.
• Drive continuous improvement initiatives in project delivery and team performance.
• Manage the scope of medium to large projects, including multi-product and complex integrations.
• Develop and execute detailed project management plans following Flexera’s best practices.
• Produce critical project documentation such as Statements of Work (SOWs), Project Initiation Documents (PIDs), Project Management Plans (PMPs), and Technical Design Documents.
• Identify, mitigate, and manage project risks, issues, dependencies, and payment milestones.
• Oversee cross-functional resources, including in-house consultants and third-party providers, to ensure effective project delivery.
• Maintain active communication with all stakeholders, providing regular status updates and proactive risk mitigation plans.

Portfolio Management:

• Oversee project budgets, revenue forecasts, invoicing, and margin goals.
• Ensure financial data accuracy in relevant systems and deliver projects within agreed financial parameters.
• Align project delivery with contractual obligations to minimize organizational risks.

Customer Relationship Management:

• Act as the primary liaison with enterprise customers, handling escalations and ensuring customer satisfaction.
• Engage with senior stakeholders to align project objectives with customer business goals.
• Build trusted advisor relationships with customers, fostering loyalty and identifying opportunities for collaboration.

Business Development:

• Identify up-sell and cross-sell opportunities in existing projects, collaborating with sales and consulting teams.
• Provide domain expertise and contribute to scoping and proposal development for new business pursuits.
• Drive business development by aligning project outcomes with broader strategic priorities.

People Management:

• Lead and mentor project teams, providing coaching and feedback to enhance team performance.
• Address performance issues, identify professional development opportunities, and ensure cohesive team dynamics.
• Promote communication and knowledge sharing within and across teams.

Knowledge Management and Sharing:

• Contribute to the refinement and enhancement of Flexera’s methodologies, tools, and knowledge repositories.
• Share lessons learned and best practices across professional communities and within project teams.
• Actively recommend and implement improvements to tools and training programs.

Professional Development:

• Maintain and enhance relevant certifications.
• Build a deep understanding of Flexera’s solutions and corporate vision.
• Continuously identify opportunities for personal growth and team development.

Required Experience, Qualifications, and Professional Skills:

Digital & Tech Skills:

• Advanced knowledge of project management tools and techniques.
• Familiarity with software asset management (SAM), IT infrastructure, and emerging cloud technologies.
• Expertise in Flexera products, including the ability to articulate delivery approaches and responsibilities.

Business Skills:

• Advanced Resource Management and Operations
• Strategic Project Management and Tactical Execution
• Customer Experience Management

Working with People:

• Strong interpersonal, communication, and negotiation skills.
• Demonstrated ability to manage customer and stakeholder relationships at a senior level.

Qualifications/Certifications:

• 8-10 years of experience in management, with a focus on complex engagements.
• Consulting firm experience strongly preferred.
• Strong knowledge of project management tools (e.g., MS Project, Smartsheet, Jira, Asana).
• Excellent leadership, communication, and stakeholder management skills.
• Proven track record of delivering complex projects on time and within budget.
• Experience with cross-functional and global teams.
• Comfortable in a fast-paced, client-facing consulting environment.
• Strategic thinker with a hands-on, execution-driven mindset.

Behavioral & Attitudinal Focus:

• Strategic Vision and Leadership: Ability to align project delivery with organizational goals and provide thought leadership to the team.
• Customer/Relationship Management: Builds trust and loyalty through proactive communication and effective problem resolution.
• Problem Solving: Devises innovative solutions for complex issues and ensures robust decision-making.
• Attention to Detail: Maintains the highest quality standards in all project deliverables.
• Judgment: Balances tactical and strategic decision-making while managing escalations.
• Organization & Process: Efficiently prioritizes tasks and resources, ensuring project milestones are met.
• Business Acumen: Aligns project objectives with Flexera’s strategic priorities and drives value realization for the customer.
  

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