- Location
- Manila, Manila, Philippines · Philippines
- Department
- Engineering
Description
Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!
Cato Networks is seeking a NOC Engineer to join the team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges. This is a remote position based in the Philippines.
Key Responsibilities
Key Responsibilities
- Own and manage the uptime, stability, and overall functionality of the company’s production systems. This includes troubleshooting and resolving system and network issues end-to-end.
- Monitor and respond to NetOps alerts during working hours, and review/follow up on alerts triggered outside business hours as required.
- Continuously track and analyze system performance to identify risks, bottlenecks, capacity constraints, and opportunities for optimization.
- Proactively mitigate outages and system malfunctions to prevent customer impact. When necessary, prepare clear and prioritized escalations to the relevant Development teams.
- Coordinate with third-party service providers (e.g., carriers, SMS providers, IX providers, and other vendors) to resolve network and system-related issues.
- Provide advanced (higher-tier) technical support to internal Customer Support teams (T1–T3).
- Design, implement, and maintain dashboards and alerting mechanisms to ensure system visibility and operational awareness.
- Serve as a technical focal point for Customer Support and Field Engineering teams by understanding business use cases and translating them into operational requirements.
- Contribute to building, improving, and expanding NetOps ownership, processes, documentation, and operational best practices.
Role Scope
- The role is primarily driven by automated system alerts requiring investigation, troubleshooting, and escalation when necessary.
- The role also involves handling customer-impacting issues escalated by the Customer Support organization.
- In addition to reactive tasks, the position includes ongoing projects and operational initiatives to be managed during working hours.
Required Skills & Experience
- Strong experience in network architecture, cloud architecture, and security architecture.
- Deep knowledge of TCP/IP networking, routing, firewalls, proxy servers, and related technologies.
- Strong ability to analyze system and application logs to identify root causes of issues.
- Advanced troubleshooting and problem-solving skills with the ability to diagnose complex network and system incidents.
- Experience working in a Cloud or SaaS technology environment.
- Excellent written and verbal communication skills, with the ability to clearly document findings and communicate with cross-functional teams.
- Ability to work effectively in a fast-paced, dynamic environment and manage multiple concurrent projects and incidents simultaneously.
Skills
TCP/IP
