Operation Analyst - Logistics - METSA/ANZ

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

The role

The Operation Analyst – Logistics & Transportation is responsible for the day-to-day operational excellence and delivery of Logistics & Transportation activities across multiple regions.

This role acts as a key link between global logistics standards and regional execution, ensuring that the Third-Party Service Provider (3PSP) executes transportation planning, shipment execution, and distribution activities with accuracy, efficiency, and compliance.

The role focuses on “running the logistics engine”—supporting carrier operations, managing transport execution, and resolving distribution challenges to ensure optimal service levels and cost efficiency across multiple markets.

What you'll be responsible for

1. Operational Oversight & Vendor Management

• 3PSP Coordination: Act as the primary coordination and escalation point for logistics service providers (3PLs/transport vendors), ensuring delivery against agreed SLAs.
• Execution Governance: Monitor the quality and accuracy of transaction execution (shipment planning, dispatch, freight booking) in systems (e.g., SAP TM, S/4HANA).
• Service Delivery: Ensure timely execution of transport planning cycles, shipment scheduling, and delivery confirmations.

2. Regional Performance & Execution

• KPI Accountability: Own and track performance of key Logistics & Transportation KPIs for EU, including On-Time Delivery (OTD), On-Time In-Full (OTIF), Freight Cost per Unit / Shipment, Transport Utilization & Load Efficiency, Lead Time Adherence.
• Operational Reviews: Conduct regular performance reviews with 3PSPs and stakeholders to address service gaps.
• Exception Management: Identify and resolve issues such as delivery delays, capacity constraints, shipment failures, and route inefficiencies.

3. Process Localization & Compliance

• Standardization Adherence: Ensure all logistics operations follow global L&T process standards and minimize local deviations.
• Documentation & Knowledge: Maintain SOPs, transport playbooks, and ensure vendor documentation is current and accurate.
• Audit & Controls: Ensure compliance with internal controls, SOX requirements, transportation regulations, and safety standards.

4. Technology & Tactical Enablement

• Support shipment planning, carrier allocation, and route optimization activities.
• Validate transport plans to ensure alignment with delivery priorities and cost targets.
• Monitor execution of inbound and outbound deliveries across markets.
• Coordinate with warehouses, distribution centers, and carriers to ensure smooth flow of goods.

5. Stakeholder & Cross-Functional Alignment

• System Utilization: Ensure effective use of logistics systems such as SAP S/4HANA, SAP TM, or equivalent TMS platforms.
• User Acceptance Testing (UAT): Support testing and validation of system enhancements or rollouts.
• Data Integrity: Maintain accuracy of logistics master data (transport lanes, transit times, carrier data, freight rates).

6. Issue Resolution & Continuous Improvement

• Regional Bridge: Act as liaison between Logistics, Warehousing, Customer Service, Procurement, and Finance teams.
• Collaboration: Work with customer service and supply chain teams to manage delivery commitments and resolve service issues.
• Conflict Resolution: Balance trade-offs between service levels, transportation costs, and operational constraints.

7. Issue Resolution & Continuous Improvement

• Identify root causes of logistics inefficiencies (delays, cost overruns, capacity constraints).
• Drive corrective actions with 3PSPs and internal stakeholders.
• Support continuous improvement initiatives, including route optimization, cost reduction, and automation opportunities.

We're looking for someone who

​​ Experiences & Qualifications

• University degree in Supply Chain, Logistics, Business Administration, or related field.
• 10+ years of experience in logistics, transportation, or distribution operations.
• Significant track record managing 3PSPs or BPO partners in a high-volume, keystroke-level environment.
• Hands-on experience with ERP/TMS systems (SAP S/4HANA, SAP TM, or similar).
• Experience in navigating the diverse market landscape and managing stakeholders across different time zones and languages.
• Experience in global logistics operations is an advantage.

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.