Patient Experience Product Intern

About Bask Health

Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.

We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.

About the Role

We're looking for a Patient Experience Product Intern to help improve the patient-facing experiences across Bask Health's telehealth platform.

You'll work alongside product managers, engineers, designers, and clinical operations teams to understand how patients interact with our software and identify opportunities to make those experiences easier, clearer, and more reliable.

This internship focuses on the patient portal, messaging, treatment status, refills, renewals, and other workflows patients use throughout their care journey.

You'll gain hands-on experience with product discovery, technical requirements, usability testing, quality assurance, and product improvements. You'll also learn how patient-facing features connect with clinical and pharmacy operations.

We're looking for someone who is technically curious, detail-oriented, and interested in building software that solves real problems for patients.

What You'll Do

• Support product initiatives that improve the patient experience across Bask's telehealth platform.
• Help research how patients navigate the patient portal and interact with treatment-related features.
• Gather and organize patient feedback to identify recurring issues, confusing workflows, and opportunities for improvement.
• Assist with improvements to patient messaging, treatment status, refill requests, and renewal experiences.
• Help map patient journeys and identify friction between onboarding, treatment, and ongoing care.
• Work with product managers to document user needs, product requirements, and acceptance criteria.
• Collaborate with engineers and designers to understand technical requirements and evaluate potential improvements.
• Investigate patient-facing issues, reproduce bugs, and document findings.
• Support usability testing to evaluate whether patients can complete important tasks successfully.
• Help test new features across different devices, browsers, and patient scenarios.
• Assist with quality assurance and feature validation before product releases.
• Research patient portal experiences, digital health applications, and consumer software to identify useful design and product patterns.
• Review patient feedback and basic product analytics to understand feature usage and workflow completion.
• Work with clinical and pharmacy operations teams to understand how patient-facing features connect with internal processes.
• Help identify opportunities to improve clarity, accessibility, and reliability across patient communications and interfaces.
• Maintain product documentation, research notes, testing results, and project updates.
• Participate in product discovery sessions, planning meetings, and feature reviews.
• Take ownership of smaller research, testing, or product improvement projects with guidance from the product team.