Business Systems Analyst (Know Your Customer)

Why this role matters

A Business Systems Analyst is responsible for defining system requirements to ensure they meet end-user needs. The role involves analyzing system functions to determine their objectives, identifying optimal operations and procedures, and ensuring they are carried out efficiently. In addition, a BSA designs innovative IT solutions aimed at enhancing business efficiency and productivity. This includes developing high-level system designs, estimating implementation costs, specifying system operations, and defining how data will be presented to end users.

The role is based in our Limassol office, Cyprus. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.

What you'll actually do

• Leads end-to-end requirements elicitation and impact analysis, using diverse techniques to address business needs, non-functional requirements, exceptions, and edge cases.
• Maintains clear, up-to-date specifications as the main point of contact for clarification.
• Identifies and proposes product solutions by combining product expertise, UX insights, and data-driven analysis of user behavior.
• Resolves conflicting stakeholder interests through structured dialogue and compromise
• Synthesizes input from multiple sources to drive clarity in complex or ambiguous situations
• Independently manages communication with stakeholders; ensures shared understanding of scope and goals
• Owns end-to-end story refinement; ensures completeness, consistency, and test coverage of requirements
• Create with architects the architectural vision of the solution; define key components, interfaces, and data flows to ensure technical feasibility and alignment with business goals. Recommends appropriate technologies to meet business needs effectively
• Proactively supports dev and QA, ensures shared understanding and removes ambiguity during implementation
• Coordinates UAT activities; ensures test cases align with business goals and requirements
• Independently works with multiple data sources (structured/unstructured); performs analysis to support key business decisions
• Leads feature and project delivery within a single team; manages scope, timeline, and communication with stakeholders. Works closely with product owners to ensure alignment on priorities and requirements
• Supports end users by preparing user-facing documentation and conducting training or onboarding sessions as needed

Who we’re looking for

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field.
• 5+ years of experience in software development as a System or Technical Business Analyst
• Relevant business domain knowledge
• Strong knowledge of requirements management and its modern techniques such as Use Cases or User Stories
• Hands-on experience in designing solutions from scratch
• Understanding of non-functional requirements and their role in software development processes
• Great understanding of integration processes and the ability to design integration schemas involving multiple systems with different types of integration mechanisms (using Kafka)
• Strong knowledge in business processes and notations such as BPMN and UML
• Strong knowledge of Web Services and REST API, HTTP, microservices architecture
• Strong knowledge of SQL and databases
• Understanding of basic concepts of UI/UX
• Knowledge of the fundamentals of the theory of algorithms, database theory, systems theory, system analysis information security
• English level B2+

 Nice to have

• Working knowledge of Python, Java, Golang, JavaScript, C#, and C++ for analysis purposes.
• Hands-on experience with ML/GenAI products (e.g. bots, virtual assistants, platforms for building them, customer support automation, etc.).
• Experience with independent data analysis and the ability to write simple scripts in programming languages would be a strong plus.

 What we offer along the way

• Competitive salary and annual performance bonus
• Full relocation support for you and your family — flights, housing, visas, and legal assistance included
• Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
• Unlimited learning opportunities: external courses, English lessons, career and leadership development
• Education allowance covering school and kindergarten fees
• 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
• Employee appreciation program: branded gifts, celebration budgets for weddings, newborns, and milestones
• “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
• Employee share scheme — grow with us
• Branded MINI Cooper Countryman company car and private parking
• Free in-house sports clubs, Sanctum Club gym access, and jet skis
• Access to a Corporate doctor
• Exclusive discount program with cafes, gyms, and local services
• Expat tax perks: up to 50% income tax exemption
• Support with the naturalisation process for relocated employees

At Exness, we know that changing jobs - and changing countries - is a big step. That’s why relocation with Exness is different. We make it smooth, supported, and truly life-changing.

What your journey looks like

1. Intro call with Recruiter (30 minutes)
2. Tech interview & Live-coding (90 minutes)
3. Behavioural interview (60 minutes)