Customer Engineer Sr Maui

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Title: Field Service Technician III

Location: Hawaii (Maui), Field

Intro for the business: 

At NCR Atleos, our Field Services organization is on the front line of keeping commerce running for banks, retailers, and customers around the world. Our technicians are trusted partners who combine deep technical expertise with exceptional customer service to ensure self-service technology performs reliably every day.

We are seeking an experienced Field Service Technician III who thrives in a fast-paced, customer-facing environment. This role is ideal for a seasoned technician who can independently resolve complex issues, proactively prevent problems, and serve as a strong ambassador for the NCR Atleos brand.

Position Summary   

The Field Service Technician III is a senior-level field professional responsible for delivering high-quality installation, maintenance, and repair services within an assigned territory. Acting as a first-line response to customers on site, this role communicates openly and professionally while diagnosing and resolving complex technical issues.

Using formal training and advanced technical skills, Field Service Technician III independently handles uncommon issues, escalates appropriately, and proactively identifies preventative measures. This role organizes and triages customer issues, captures service information accurately, and ensures consistent communication to maintain high customer satisfaction. 

Key Areas of Responsibility   

• Respond promptly and effectively to customer installation, maintenance, and service calls
• Service and support electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support
• Apply advanced technical skills to support peripherals, large system printers, plotters, enterprise-level servers, communication equipment, networks, and item-processing sorters
• Perform maintenance repairs and system overhauls, including modular swaps and full unit replacements
• Diagnose and resolve issues related to network faults, traffic, configuration, security, and remote system access
• Capture customer and service information required to support accurate invoicing
• Log all customer calls, service activity, and expenses incurred during service delivery
• Proactively identify preventative actions, escalate risks as needed, and represent NCR Atleos professionally in the field 

Basic Qualifications  

• High School Diploma or GED
• Minimum 3+ years of relevant field service or technical support experience
• Knowledge of systems architecture, database management systems, and network/system management
• Familiarity with large servers, mainframe systems, and imaging software
• A+ Certification, CompTIA, Network+ certification, or equivalent technical training
• Strong PC skills, basic electronic skills, and familiarity with specific hardware and operating systems
• Working knowledge of Microsoft Office Suite and Windows operating systems
• Authorized to work in the United States
• Valid driver’s license with a driving record that meets NCR Atleos fleet requirements
• Local candidate within the assigned geographic territory (no relocation assistance provided)
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• Ability to perform essential job functions with or without reasonable accommodation, including:
  • Prolonged driving for several hours per day
  • Rotating and weekend shifts
  • Lifting and carrying tools, parts, and equipment up to 50 lbs.
  • Bending, squatting, walking, standing, sitting, reaching, and repetitive hand use requiring fine motor skills 

Preferred Qualifications  

Associate degree or higher preferred.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.