Lead Analyst – Risk Rating Support

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Preposition

Risk Rating Support Lead Analyst shall be a member of a dynamic team that supports FCB's credit risk rating process including systems and models.

This is a multi-faceted, system-related role that will require the candidate to work with internally built and vendor hosted systems.

 This role is responsible for the administration and management of SharePoint Online sites that support the risk rating platform documentation. Key responsibilities include maintaining site pages, layouts, navigation, and overall site architecture; managing document libraries and metadata; and overseeing permission structures in alignment with established governance standards.

In addition, this role will support the design, implementation, and ongoing operation of an in-house case management and inquiry tracking system and related process. This process will be used to manage user inquiries, escalations, and resolution timelines related to risk rating models and associated platforms.

Besides these in-house systems, the role will also require sufficient familiarity with Moody’s Credit Lens, an industry standard financial statements spreading platform, to investigate user questions,

• Position Title - Lead Analyst – Risk Rating Support

• Career Level- P3

• Job Location- Bangalore - On Site

• Job Category - Manager

• Role Type - Hybrid

• Work Shift Timings- 3:30pm to 12:30am IST

About the Team:

Risk Rating Support function operates under the umbrella of the enterprise-wide Credit Administration & Infrastructure Organization (CA&I). The team actively collaborates and partners within the broader Credit Risk framework, drawing upon our collective credit institutional knowledge.

Impact

Creates improvements to current processes and procedures, supports users of Banks’s credit risk ratings, and ensures compliance with relevant rules and regulations

Key Deliverables

• Operational Support – Update and maintain SharePoint online sites supporting risk rating platform documentation including pages and layouts, navigation and site structure, document libraries and metadata and permission management aligned with governance standards. Where needed, contribute to adjacent and non-adjacent credit projects and initiatives within Credit Administration.

• Case Management and User Inquiry tracking including reporting and trend analysis - Support the setup and ongoing maintenance of an in‑house case management or inquiry tracking system (e.g., SharePoint lists, workflow tools, or internal ticketing solutions) to manage questions, issues and requests, escalations related to risk rating models or platforms. Log, track, and monitor cases through resolution, ensuring appropriate follow‑up and closure. Apply consistent categorization and prioritization to cases (e.g., inquiry type, model impacted, urgency). Generate regular reports and dashboards to track: Volume and types of user questions; Escalation trends; Turnaround time and resolution metrics. Identify recurring issues, bottlenecks, or areas of confusion and communicate insights to: Risk leadership, Platform owners, Documentation and policy teams. Support continuous improvement efforts by using case trends to recommend documentation enhancements, process clarifications, training or communication needs

• User Support - Knowledge of the Moody’s credit risk rating/financials spreading platform, Credit lens, and FCB's configuration in order to answer user questions related with system access, error messages, and risk rating model inputs. Appropriately escalate issues, as needed, and recommend enhancements to process and/or platform based on user issues, without explicit user direction.

• Collaboration – Collaborate closely with groups across multiple departments such as technology, modeling, underwriters as needed to resolve user identified issues in a timely manner.

Skills and Qualification (Functional and Technical Skills)

• Minimum 7–10 years of relevant work experience, preferably within a large financial institution or banking environment.

• Graduate or postgraduate degree in a relevant discipline

• Advanced proficiency and hands-on experience with SharePoint Online, Power BI, and workflow automation using Power Automate

• Working knowledge of Tableau, SQL, and Python is desirable

• Strong stakeholder management skills, with the ability to communicate effectively with senior audiences

• Excellent written and verbal communication skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders

• Strong analytical and critical thinking skills, with the ability to leverage available materials (e.g., job aids, procedures, policies) to independently resolve queries

• Proven ability to prioritize and manage workload effectively in a dynamic environment

• Highly self-motivated with a strong sense of ownership and accountability

Relationships & Collaboration

• Reports to:  Director- Credit Risk Administration

• Partners:  Credit systems, technology, lending teams

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.