Account Manager - Enterprise - EMEA

A bit About Flosum:

• Flosum occupies the vanguard of technological innovation within the Salesforce DevOps arena, proffering a comprehensive solution that seamlessly integrates merge tools, version control, continuous deployment, and meticulous code analysis. 
• In addition, Flosum boasts Enterprise-grade Disaster Recovery Solutions, complemented by a game-changing Cybersecurity framework meticulously tailored for Salesforce Programs. This framework has been astutely harnessed to amplify the DevSecOps paradigm in collaboration with our esteemed Partners. 
• Our well curated suite of products harmonizes seamlessly within the expansive Salesforce ecosystem, catering to the needs of Developers, Administrators, Architects, and Chief Information Officers. 
• If the notion of contributing to a progressive enterprise equipped with proven offerings within a rapidly evolving market beckons you, this extraordinary opportunity awaits your consideration.

In the role as a Strategic Sales Account Manager, you will:

• Foster relationships within an international portfolio of enterprise-level clients, targeting growth and strategic alignment. 
• Propel approximately 30% YoY growth from the designated account set, leveraging the following strategic sales motions: 
• Strategic Account Planning 
• Account Based Sales (ABM)
• Tailored Sales Automation Drip Campaigns (Salesloft / Outreach.io) 
• Embrace Enterprise GAP / Value / Solution Sales Methodologies 
• Attain a 93% Gross Retention Rate (GRR) via Renewals 
• Execute Upsell / Cross-Sell / Nurture / GTM / Awareness Sales Campaigns
• Construct and Deliver Interactive Growth Presentations and Proposals 
• Deliver exceptional Customer Experiences for both the dedicated Customer Portfolio and new clients, ensuring their triumphant onboarding. 
• Engage stakeholders proactively, addressing strategic, technical, and soft skill aspects.
• Sustain value through structured cadences, encompassing business, process, onboarding, and technical discussions, alongside webinars and other communications. 
• Convey the value of our products through innovative approaches. 
• Drive the adoption of novel features and enhancements, perpetuating growth. 
• Conduct Quarterly Business Reviews and interactions grounded in value with clients. 
• Cement customer renewals by consistently delivering unwavering value. 
• Oversee the complete customer lifecycle, including escalations and touchpoints. 
• Amass insights and recommendations from clients to inform product refinement. 
• Exemplify thought leadership and orchestrate customer advocacy. 
• Create client-facing materials, including support articles, FAQs, release notes, and contribute to customer / GTM webinars. 
• Rigorously document and classify client interactions for valuable insights. 

Within 1 Month, You'll...

• Complete orientation.
• Begin 1:1s with your manager.
• Meet with other team members and stakeholders in Sales, Customer Success, Solutions Engineering, Business Development, Partnerships and Operations.
• Introduce yourself to your accounts.
• Listen and learn from shadowing calls of your peers.
• Develop your Flosum 30 / 60 / 90 day plan.

Within 3 Months, You'll...

• Have a strong understanding of Flosum and feel comfortable pitching our software and services.
• Become an expert with our internal tools and processes.
• Work closely with Business Development reps to collaborate on prospecting into your accounts.

Within 6 Months, You'll...

• Meet or exceed your pace to quota.
• Continue to focus on the objectives within your annual plan.
• Navigate and execute most aspects of your role independently. (though help is always available)

Within 12 Months, You'll...

• Be seen as a trusted business-advisor and Flosum expert, making a significant impact on the Sales Team.
• Be considered a top-performing AM on the team by consistently exceeding your goals.
• Set an example for new Account Managers and assist in the training, onboarding and motivating new team members.

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