- Location
- Shanghai, China
- Type
- Full-time
- Department
- Engineering
- Seniority
- Senior
- Experience
- 2+ years
- Source
- Workday
Description
Main Tasks
1. Sales management and business development
o Support the development and implementation of sales strategies for systems and services in Mainland China, in close alignment with the Sales Head, Service team, SSC team, and HQ.
o Drive sales activities together with SSC and HQ teams, including new system opportunities, upgrades, relocations, service contract renewals, and billable service cases, to achieve the annual order intake target.
o Coordinate with customers and internal stakeholders to support system installation, service delivery, and parts business, contributing to the annual revenue target.
o Conduct cost analysis for service contracts, identify improvement opportunities, and develop corresponding business proposals.
o Follow up on accounts receivable and support the achievement of cashflow targets.
o Maintain industry networks, identify and develop new customer opportunities, engage customers at an early stage, and support their success with ZEISS solutions.
2. Account/customer management
o Establish and maintain strong customer relationships and build long-term partnerships between ZEISS and customers as a trusted solution provider.
o Continuously monitor customer satisfaction, proactively identify improvement areas, and follow up on key customer topics in a timely and structured manner.
o Provide timely updates to HQ on China market trends, customer developments, and key business requirements.
o Identify gaps between customer requirements and ZEISS deliverables, and collaborate with local and HQ teams to prioritize topics and close gaps effectively.
o For global accounts, closely collaborate with Global Account Managers to ensure alignment and consistent deliverables across regions.
3. Leadership and culture
o Act in accordance with ZEISS culture, values, and compliance requirements.
o Act as walk-the-talk, be a role-model to carry out strong one ZEISS one team spirit
o Collaborate across SBUs, regions, and functions to maximize ZEISS value for customers.
Requirements
Education background
1. Bachelor’s degree and above, majored in engineering, microelectronics, or business admin-istration is preferred.
Experience
2. Minimum 2 years experience in MNC and Semiconductor industry
3. Good manner of English in reading, writing and speaking
4. Experience of working with multiple culture stakeholders, and / or managing multiple type/style of customers would be a plus.
Other skills
5. Good inter-personal skill, can act as a leader as well as a good team player depends on cir-cumstances.
6. With good attention to details, familiar with cost / margin analysis.
7. Working under pressure, strong stress tolerance.
8. Excellent communication skills cross functions and regions
Your ZEISS Recruiting Team