- Location
- United States · United States - Remote
- Workplace
- Remote
- Department
- Customer Service
- Seniority
- Senior
Description
Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
We're seeking a highly motivated and experienced Program Manager to help build the Partner-Led Services program within Professional Services at SentinelOne. This is a global individual contributor role reporting to the Manager of Professional Services Project Management. This role was created to reflect the growing scale and strategic importance of SentinelOne's delivery partner ecosystem. You will help define and execute the operational strategy, governance framework, and performance management across our third-party delivery partner relationships.
This role demands a strategic operator with experience in partner-led delivery services, who understands the incentives and controls required to foster an ecosystem of partners motivated to deliver high-quality services to our customers.
What Will You Do?
Your primary responsibilities will include:
- Support the definition and execution of the operational strategy for partner-led services delivery
- Help govern and manage partner performance, including the design and administration of SLAs and KPIs that hold partners to SentinelOne's quality standards
- Drive partner integration and alignment, ensuring partners deliver services consistent with SentinelOne's current best practices and keep pace with product and service innovations
- Partner with Professional Services, the channel organization, and other relevant SentinelOne teams to ensure consistency across the partner lifecycle
- Act as a subject matter expert on partner-led services operations, sharing knowledge and best practices with colleagues as the program scales
What Skills and Knowledge Will You Bring?
Ideal candidates will have:
- 5+ years of progressive experience in operations, program management, or services delivery, including exposure to partner-led or third-party delivery models
- Demonstrated success supporting or managing partner governance frameworks that drive consistent, measurable performance at scale
- Strong track record operating in metrics-driven environments, with a focus on outcomes such as customer satisfaction and partner quality scores
- Experience with service delivery operations, including KPI and quality control design
- Proven ability to collaborate and drive alignment across cross-functional stakeholders, including sales, product, legal, operations, and customer experience
- Experience supporting AI adoption within services delivery, identifying opportunities to meaningfully impact the quality of services provided
- Ability to thrive in a dynamic, fast-paced environment
- Strong communication and interpersonal skills, with the ability to work independently and influence without direct authority
Why SentinelOne?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
Equity & Rewards
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
Time Off & Wellbeing
- Flexible time off
- Paid company holidays and paid sick time
- Gender-neutral parental leave
- Grandparent leave
Insurance & Financial Security
- Medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Life and disability insurance
- Health and dependent care FSA
- Voluntary benefits (hospital, accident, critical illness)
- Employee Assistance Program (EAP)
- ARAG pre-paid legal
- Nationwide pet insurance
- Cancer Care program
- Global business travel medical insurance
Work Perks & Flexibility
- Home office allowance
- Mobile phone reimbursement
Wellness & Lifestyle
- Wellness coach
- Wellness/gym reimbursement
- Fertility coverage
- Adoption & surrogacy reimbursement
This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.