- Salary
- £32k – £40k/yr
- Location
- Remote UK&I
- Workplace
- Remote
- Type
- Full-time
- Department
- IT
- Source
- Pinpoint
Description
Trainer - Product, Brand and Service Training Team
Application Deadline: 9 August 2026
Department: Retail Training Team
Employment Type: Permanent - Full Time
Location: Remote UK&I
Compensation: £32,000 - £40,000 / year
Description
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
This is an internal-only role.
Lush Retail is a vibrant community of local shops run by passionate people who love surprising their customers with exciting products and genuine care. We believe great service is a showstopper—and Lush colleagues and products are centre stage.
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
This is an internal-only role.
Lush Retail is a vibrant community of local shops run by passionate people who love surprising their customers with exciting products and genuine care. We believe great service is a showstopper—and Lush colleagues and products are centre stage.
As part of the Training team, you’ll help to inspire and empower colleagues to become product & brand experts, captivating storytellers, and joyful daymakers.
Retail Vision
Lush Retail is a network of independent shops, run by passionate individuals who work for their local customers. They are at the heart of their local community, and surprise people with exciting products, genuine care and the magic of retail.
Lush Retail is a network of independent shops, run by passionate individuals who work for their local customers. They are at the heart of their local community, and surprise people with exciting products, genuine care and the magic of retail.
“We are all part of the 'same thing ': just getting excellent products to the customers in whatever way they choose to shop. We can't do without the spectacle and personal service Lush retail can provide.” -Helen Ambrosen
"We have incredible experiences in our business in the hair lab and spa, and we want to learn from these expert hairdressers and spa therapists to broaden out from consultations and demos, and embrace our ability to create a full experience for our customers. We know that our parties have been growing from strength to strength, so this year we are launching more 'on the shop floor' experiences, some to sell and some for free, all in our efforts to have customer service good enough to leave the house for!"
-Claire Constantine, Group Retail Director
Training’s aim
Help people fall in love with the products and the brand.
To inspire and empower Retail staff globally to be Experts, Storytellers, and Daymakers for the customers and each other.
To inspire and empower Retail staff globally to be Experts, Storytellers, and Daymakers for the customers and each other.
“The single most environmental thing that we can all do is to ensure that the right product ends up in the hands of the right person. In order to successfully achieve this goal, we will offer an especially diverse set of products. These will be selected based on our customers' needs rather than Lush’s sales figures, ensuring through our whole company we ourselves understand what needs our products solve, in order to make certain that every customer is introduced to the right product for them. Staff are empowered and inspired to be experts, daymakers and story-tellers, providing tailored, attentive consultations that personally connect our customers to our products.”
Key Responsibilities
- Creating, delivering or co-hosting inspiring in-person training experiences around UK&I.
- Ensuring training has a lasting impact through follow-up, shop visits and collaboration with wider teams.
- Coordinating the creation of, or creating, maintaining and sharing engaging product and brand training in the formats that are most effective for the subject matter.
- Consulting with Inventors and Category or Subject matter experts to determine the key messages for training & the best training plan. Bringing to this learning expertise and guidance, and the customer needs.
- Creating, delivering or co-hosting virtual training sessions for colleagues across the business.
- Responsible for the quality and consistency of this work, ensuring high standards for staff and therefore customers.
- Actively developing understanding of product, brand and service training needs, and impact of what’s being delivered, by monitoring sales data, maintaining awareness of trends and insights, speaking regularly with retailers and managers, and through shop visits.
- Sharing experience and skills to support the development of peers.
Skills, Knowledge and Expertise
- Genuine passion and exceptional knowledge of Lush
- Curious, self-motivated and always driven to keep learning
- Organised and proactive
- Able to thrive whether working independently or collaborating with others
- Fantastic product and ingredient knowledge
- Excellent rapport and trust-building skills
- Great questioning and listening skills
- Enthusiasm for travelling, visiting new locations, meeting new colleagues and customers.
- Flexible and able to multitask
- Exceptional standards of staff knowledge, customer care and experience within Lush stores, Spas and Hair Lab
- Experienced in managing a shop floor and leading a team
Benefits
- 25 days holiday plus bank holidays
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
- Enhanced paternity leave*
- Bonus scheme
- Day off for weekday birthdays
- Holiday purchase scheme
- 50% discount on Lush products and spa treatments
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- There’s a big difference between "Flexible Working " (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.
- We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
- Wellbeing & mindfulness sessions
- Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
- Tailored gender affirming care*
Qualifying period/hours required*
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Skills
Customer Service
