Senior IT Program Manager/Network Services PMO

Lead multi-year, enterprise-wide technology transformations aligned to the defined Network Services Strategic Roadmap, focusing on optimizing and modernizing the company's network infrastructure. Work on strategic upgrades to the Wide Area Network (WAN), local and wireless networks across all branch locations, and the security architecture defending the entire enterprise. Manage the overall planning, execution, and delivery of complex programs, ensuring alignment with business objectives, budget, timeline, and technical requirements. Develop multi-year strategic roadmaps for the network modernization program, ensuring it aligns with overall business and IT strategies. Define program vision, scope, and objectives, translating high-level business requirements into executable technical deliverables.  Manage the full program lifecycle from initiation to closure, including planning, budgeting, resource allocation, and timeline management for all constituent projects.  Utilize and promote best practices in project delivery, leveraging methodologies such as Agile, Prince2/PMP, or a hybrid. Provide expert guidance on modernization efforts related to key network technologies. Collaborate with network and security architecture teams to ensure all solutions are scalable, resilient, and compliant with established standards. Drive the adoption of network infrastructure-as-code and automation to enhance efficiency and agility. Identify, assess, and mitigate program-level risks and dependencies, developing effective contingency plans. Function as the central point of contact, communicating program status, risks, and performance metrics to executive leadership and key stakeholders. Lead change management efforts to ensure the successful adoption of new technologies and operational processes across the organization. Oversee vendor selection, negotiation, and ongoing management for all telecommunications services, hardware, and software contracts. Manage the multi-million-dollar program budget, tracking forecasts versus actuals and providing regular financial reporting. Coordinate, host, and facilitate structured workshops with internal technical teams and external vendors to drive alignment on technical designs, solution planning, and integration strategies. Create and present business cases to secure funding and executive support for network modernization initiatives. Develop detailed financial models that include a profit and loss view, comparing modernization options against the “Cost to Archive” or maintain legacy systems. Work with technical project and program management expertise utilizing both Agile and Waterfall methodologies; networking technologies and network monitoring; cloud technologies and services, including AWS, Azure, and GCP; data visualization and the ability to define and track objectives and key results (OKRs); financial modeling and analysis, including creating business cases for large-scale technology investments; and, managing multi-year, complex technical programs from inception to completion.

Requirements: Bachelor’s degree in Computer Science, Information Technology, Engineering (any), or a related field of study, plus five (5) years of experience with technical project and program management expertise utilizing both Agile and Waterfall methodologies; networking technologies and network monitoring; cloud technologies and services, including AWS, Azure, and GCP; data visualization and the ability to define and track objectives and key results (OKRs); financial modeling and analysis, including creating business cases for large-scale technology investments; and, managing multi-year, complex technical programs from inception to completion.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

IT - Information Technology

AIG GLOBAL OPERATIONS, INC.