- Salary
- $16+
- Location
- Williamsburg, VA
- Department
- Administration
- Education
- High School
- Source
- Paylocity
Description
Description
JOB SUMMARY
The Receptionist provides administrative, customer relations, and support services to residents, visitors and team members over the phone, via email and in person to present a positive and efficient image of Williamsburg Landing. This position works under the direction of the Resident Engagement Manager.
ESSENTIAL JOB FUNCTIONS
- Greets residents, team members and visitors in a friendly, professional manner, answering questions or directing them to the appropriate area or department; answers the telephone promptly, transferring calls to appropriate departments/person
- Schedules resident transportation as requested and forward medical appointments to administrative assistant
- Ensures professional appearance of the main lobby and front desk
- Develops friendly and professional relationships with residents and remains alert to problems, changes, or needs of residents and relays needs or concerns to proper department, following up when necessary
- Monitors resident movement through lobby and front desk areas and promptly responds to potential elopement risks in accordance with community safety procedures.
- Provides information on campus facilities, services, and events
- Forwards requests for facilities services on behalf of residents or team members via work orders to Facilities Management.
- Assists residents with small clerical tasks such as addressing cards and envelopes, making photocopies, and retrieving mail
- Stamps, sorts, and distributes mail and floral arrangements; redirects improperly addressed mail; delivers packages
- Manages the store in Assisted Living, ensuring inventory is maintained, items are charged correctly, and ensures sales are balanced at end of the shift
- Assists in training receptionists and provides coverage for other receptionists as needed
- Assists other departments with clerical requests and/or projects as time permits
- Performs other duties as assigned
QUALIFICATIONS
· High school diploma or GED, required
· Two or more (2+) years’ experience in reception, customer service or hospitality environments, preferred
· Proficiency with MS Office and basic knowledge of cash receipts and accounting procedures, required
KNOWLEDGE, SKILLS, AND ABILITIES
· Excellent organizational, administrative, customer service and communication skills
· Ability to understand and respond appropriately to older adults with unique life issues
· Ability to handle a wide variety of tasks simultaneously
· Ability to relate well with visitors, residents and staff in a courteous, friendly, prompt, and tactful manner
· Ability to reach, bend, stoop, and lift up to 25 pounds is required when stocking the store and delivering packages
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