Housing Manager

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

As the Housing Manager, you will lead the administration, operation, and continuous improvement of employee housing across the Glacier Park Collection. This role is responsible for ensuring safe, compliant, clean, and welcoming housing communities that support employee engagement, retention, and the overall team member experience.

The Housing Manager serves as the primary resource for employee housing, balancing operational needs, occupancy planning, resident relations, facility oversight, policy administration, and budget management. Through strong partnerships with Operations, People Team, Facilities, and external vendors, the Housing Manager helps create an exceptional housing experience that supports both team members and business objectives.

RESPONSIBILITIES

HOUSING OPERATIONS & ADMINISTRATION

• Lead the day-to-day management and operation of employee housing facilities across the Glacier Park Collection.
• Develop and oversee housing assignment strategies to maximize occupancy while supporting business and team member needs.
• Coordinate housing placements, transfers, move-ins, move-outs, and seasonal transitions.
• Maintain accurate housing records, occupancy reports, accommodation agreements, inspections, and related documentation.
• Create and administer processes that improve operational efficiency and resident experience.
• Monitor housing capacity and proactively identify future housing needs.

COMMUNICATION AND CUSTOMER SERVICE

• Serve as the primary point of contact for employee housing residents.
• Respond to and resolve housing-related concerns, complaints, and questions in a timely and professional manner.
• Foster a respectful, inclusive, and positive community environment.
• Address resident concerns and facilitate conflict resolution when necessary, including housing violations or evictions where needed.
• Plan and support initiatives, programming, and events that enhance community engagement and resident well-being.
• Utilize employee feedback, surveys, and other metrics to continuously improve the housing experience.

MAINTENANCE AND FACILITIES OVERSIGHT

• Collaborate with engineering and maintenance teams to ensure timely and efficient resolution of housing-related issues.
• Conduct regular inspections of housing units, in partnership with Operations, to identify and address maintenance needs promptly.
• Manage relationships with external vendors and contractors for necessary repairs and upgrades.
• Conduct routine inspections of housing units, common areas, and housing facilities to ensure safety, cleanliness, and compliance with company standards.
• Partner closely with Operations, Facilities, Engineering, and Maintenance teams to identify and resolve housing-related concerns.
• Coordinate maintenance requests and monitor completion to ensure timely resolution.
• Manage relationships with external contractors and vendors performing housing-related services, repairs, and improvements.
• Proactively identify opportunities to improve facilities, functionality, and resident satisfaction.

COMPLIANCE AND POLICY ADMINISTRATION

• Ensure compliance with company policies, housing agreements, local regulations, and applicable health and safety requirements.
• Develop, implement, and consistently enforce housing standards and resident expectations.
• Conduct investigations related to housing policy violations and resident concerns as appropriate.
• Maintain confidentiality while addressing sensitive housing matters.
• Support risk management initiatives by identifying and mitigating housing-related concerns.

FINANCIAL AND STRATEGIC MANAGEMENT

• Assist with the development and administration of annual housing budgets.
• Monitor housing-related expenses and identify opportunities for cost savings and operational efficiencies.
• Track housing metrics including occupancy trends, utilization rates, violations, maintenance costs, and resident feedback.
• Provide regular reporting and recommendations to leadership regarding housing operations and strategic needs.
• Support long-term housing planning initiatives that align with organizational growth and staffing needs.

LEADERSHIP & COLLABORATION

• Partner with Operations, People Team, Recruiting, Facilities, and leadership teams to support workforce housing needs.
• Provide guidance and recommendations regarding housing policies, housing utilization, and resident management.
• Participate in cross-functional discussions regarding workforce planning and employee experience initiatives.
• Promote a culture of accountability, respect, safety, and service excellence throughout employee housing communities.

REQUIRED QUALIFICATIONS

• 3+ years of experience in housing management, property management, hospitality operations, facilities management, or a related field.
• Demonstrated experience managing multiple priorities and stakeholders in a dynamic environment.
• Strong organizational, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to effectively manage difficult conversations and resolve conflicts professionally.
• Proficiency with Microsoft Office Suite and housing, property management, or related technology platforms.
• Ability to work independently while building strong collaborative partnerships across departments.
• Valid driver's license required.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Business Administration, Hospitality Management, Human Resources, Property Management, or a related field.
• Experience managing employee housing, workforce accommodations, or staff communities.
• Knowledge of housing regulations, occupancy management, and property management best practices.

REQUIRED LICENSES & CERTIFICATIONS

• Must possess and maintain a valid driver's license.
• Must successfully meet company Motor Vehicle Record (MVR) requirements.
• Must be eligible to operate company vehicles for business purposes. 

What will your work environment be like?

This is a field-based position with approximately 75% of time spent onsite within employee housing facilities throughout the Glacier Park Collection. The role requires regular interaction with residents, operations leaders, maintenance teams, contractors, and company leadership. Occasional evenings, weekends, or on-call availability may be necessary to address urgent housing matters and support resident needs.

PHYSICAL REQUIREMENTS:

• Frequently sit, stand, walk, bend, reach, kneel, crouch, twist, and climb stairs.
• Regularly move throughout housing facilities, residential buildings, and outdoor housing areas.
• Frequently enter and exit employee housing units to conduct inspections, address resident concerns, coordinate maintenance, and ensure compliance with housing standards.
• Lift, carry, push, and pull up to 50 pounds independently.
• Lift, carry, push, or move items exceeding 50 pounds with assistance or appropriate equipment.
• Operate standard office equipment including computers, tablets, keyboards, and phones.
• Drive company vehicles between housing locations and work sites as needed, and regular overnight stays on property.
• Work indoors and outdoors in varying weather conditions. 
  

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.